Client Testimonials

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Bigger is not always better

After many years of fleet leasing with an industry giant the decision was made to lease with Document Solutions; and what a difference!

Carmin Roth and Kevin O’Connor transitioned us out of the existing lease with speed and efficiency. Removal of old equipment and installation of new was accomplished quickly. I especially appreciate knowing that when I make a phone call I will be speaking with someone in Kenilworth, NJ, USA!! I would be remiss in not mentioning the lease coordinator, Jennifer Casalinuovo; she is always ready to offer assistance with any lease or fleet questions and always with a smile in her voice. Working with the folks at Document Solutions has truly been a wonderful and refreshing experience.

- Dolores DiLeo
Newark, NJ

Excellent Pricing & Service

Document Solutions excellent service is topped only by their ability to work with their clients to find the best copy print solutions. They provided the Newark Public Library with some 25 units and initiated a savings of nearly $4,000 monthly. their service team is knowledgeable and courteous (and seldom needed!) and it goes without saying that the sales combo of Carmin Roth and Kevin O’Connor is without par.

- Joseph Casale
Newark, New Jersey
Newark Public Library

Bob is all that!

We nominate Bob Moran for Sales/ Support/ Tech and Advisor of the year! Bob is all that. Not only does he know how to size a box for our location, he can also diagnose a problem just by listening to me try and replicate the sound. Bob can configure the Fiery, set up our PC’s and our Mac’s which are wireless and he can set up the paper profiles so the 16pt runs and looks just as well as our 17 lb.. Best of all when I am whining about something being too confusing he has no problem telling me to stop being a snow flake, grow a pair and let someone else do it…BAM!!! I need more people like Bob in my life. There is so much to this guy he is like a human Dagwood sandwich…and I’ll bet this guy makes one hell of a Dagwood sandwich as well. Congratulation Bob on Person of The Year!

- Scott
Montclair, NJ

The best I have seen so far

Kris Baker is one of many technicians that I have met from Document Solutions that, without asking, will tell you the issue and if a part had to be ordered, in this case it did, told me when to expect it and all with a smile. He is knowledgeable, friendly, informative, fast and just a pleasure to deal with. I never feel that I am asking to many questions, he never seems to be annoyed.  In fact he is always has a smile on his face which in turn affects me and I find that I am smiling too! He is overall the best I have seen so far.

Union, NJ

Installation of the new water system was great!

I’d like to compliment one of your employees, Mike Piccardo, for the excellent service he provided Awab Trans Inc. Mr Piccardo helped is get a new water system, demonstrating to us the value and benefits the new water filtration system offers us, we got a 7 day free trial, had the staff test the water and we were all truly satisfied.

We are very pleased with the services received from Document Solutions. Mr Piccardo’s professionalism and ability to get the ball rolling on the installation of the new water system was great!

Such a commitment to great customer service is to be commended. You can be sure that we will continue to do business with Document Solutions for years to come.

- Criss Rios
Union, NJ

Best overall quality and reliability

I want to take the time today to write you a quick note to express my thanks and gratitude with the way Document Solutions has conducted itself especially during our most recent difficulties. As a business owner of over 25 years, I have used multiple brands of copier companies and multiple brands of copiers from Xerox, Ricoh, Canon, Konica Minolta to name a few.  I must acknowledge that Document Solutions has provided our company the best overall quality and reliability on a consistent basis compared to others I have done business with. It is my experience that the Service Department has been much more knowledgeable and capable to address the problems of the equipment. I must also compliment your Sales Representative Bob Moran, whose depth of knowledge and vast range of skills beyond sales is a critical asset to your company. I appreciate all the efforts that Document Solutions has made to address our specific needs to assure that we remain a totally satisfied customer. Mount Freedom Printing looks forward to continuing our relationship with Document Solutions in the future.

- Robert Miller
Mount Freedom, NJ

Exceptional service!

I would like to thank Bob & Kevin from Document Solutions for the exceptional service!

Replacing the 950 with the 951 showed me your commitment to satisfying the customer’s needs and approval. I am committed to doing all of our print business with Document Solutions. Your Sales and Service are both outstanding and I would highly recommend your company to everyone in the field that I know. Again, That really meant a lot to me that you were willing to go the extra mile to make us happy.

Thanks, You guys are alright.

- Gino Nuzzo
Wayne, NJ

Totally Satisfied Customer

I want to take the time today to write you a quick note to express my thanks and gratitude with the way Document Solutions has conducted itself especially during our most recent difficulties. As a business owner of over 25 years, I have used multiple brands of copier companies and multiple brands of copiers from Xerox, Ricoh, Canon, Konica Minolta to name a few.  I must acknowledge that Document Solutions has provided our company the best overall quality and reliability on a consistent basis compared to others I have done business with. It is my experience that the Service Department has been much more knowledgeable and capable to address the problems of the equipment. I must also compliment your Sales Representative Bob Moran, whose depth of knowledge and vast range of skills beyond sales is a critical asset to your company. I appreciate all the efforts that Document Solutions has made to address our specific needs to assure that we remain a totally satisfied customer. Mount Freedom Printing looks forward to continuing our relationship with Document Solutions in the future.

- Robert Miller

Ron Williams

Ron is a very good worker and a nice young man. He always answers my service call in a timely manner and is always polite.

- Theresa Maturkanitch
Eilizabeth, New Jersey

Great Service

Thank you to Document Solutions and tech guru,Ron Williams,for always coming out quickly, and always helping us get our copier going again!

- D.B.
Newark, New Jersey

Great Technician

I would like to commend Ronald Williams for his fast response and excellent service.

- R.W.
East Orange, NJ

Testimonial

Conducting business with companies that sell copy/fax machines has proven to be a challenge. But once I established a partnership with Document Solutions, I finally found somebody who looked out for our company’s best interest. Our partnership is committed to finding ways to ensure cost savings, finding the right equipment, and keeping us one step ahead of our needs. Besides that, the service received has outperformed the past competition. I look forward to a long lasting relationship.

- Chuck Noll
Linden, NJ

Wonderful Service

We have been doing business with Document Solutions for over 10 years. They have grown with us and supplied us with multiple machines to deal with our expanding needs. Great service from a great place.

- Holly Dakos
Cranford, NJ

Experience with Document Solutions

We have been affiliated with Document Solutions for several years now and they have demonstrated their commitment to providing quality equipment, services and administrative support.
Thank you,

Georgette Dolberry
Express Transport by Air, LLC
Union, New Jersey

- Georgette Dolberry
Union, NJ

Happy MICR printing customer

I have worked with Canon, Ricoh, and Troy equipment. By far my experience with the Document Solutions staff and equipment is the best. Their sales and service staff are first rate.

- Lynwood Wade
Cranford, NJ

CUSTOMER FOR OVER 8+ YEARS

DOCUMENT SOLUTIONS HAS BEEN SUPPLYING OUR COMPANY WITH FAX MACHINES,SCANNERS AND COPY MACHINES FOR 8+ YEARS. WE HAVE BEEN WITH DOCUMENT SOLUTIONS FOR SO LONG BECAUSE THEY VALUE CUSTOMER RELATIONSHIP SO HIGHLY. WE CAN ALWAYS COUNT ON THEIR GREAT CUSTOMER SERVICE, EXPERTISE AND PROFESSIONALISM.

- A.G.
LINDEN, NJ

Excellent Products, Excellent Service

We have been doing business with Document Solutions for many years and the experience has been great! The quality of the service provided, from either Service, A/R, or any other department, has never been less than exceptional. Keep up the great work!

- Nuno Cascais
Newark, NJ

New Copier

We recently traded in a Konica Minolta C250 for a newer model.
The transitioning went very smoothly, we saved money and the new copier is better than the older model. As part of the new installation, Patrick Tinajero was the computer analyst who made the necessary connections for computer to printer, for scanning, etc.
He was terrific, helpful, patient, professional and all around excellent.
Nice to have Kevin O’Connor in the beginning work with us and Patrick at the end making the new equipment run properly.
It was a great experience overall.
Thanks again, Susan Lemerman, Temple Administrator

- Susan Lemerman
Cranford, NJ

Thank You For Sending Us Such A Wonderful Person!

My name is Tamara and we are customers of yours from T.B.E. in Cranford… I cannot praise more one of your technicians who has come and exhibited such patience and understanding and has helped us so much. He should be commended his name is Ronald Williams… Thank you for sending us such a wonderful person.

- T R

Very pleased with the quality service you have provided us

On behalf of the Church and myself we would like to take this opportunity to thank you and let you know that we are very pleased with the quality service you have provided us. We sincerely appreciate your responsiveness and the way you have conducted the business with us.
We look forward to the continued personal and business relationship with you and your company.

- B L
Newark, NJ

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