Client Testimonials

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Appreciation Letter for Account Manager

This letter of appreciation is sent to you on behalf of your astute Account Manager, who was instrumental in our church leasing a Bizhub C253 Color Copier through your company.

The account manager’s product knowledge, professionalism, and sincere concern for customer satisfaction are all qualities to be admired. The product he recommended has decreased our printing cost while increasing document quality and presentation. This allows us to exhibit our ministry in a spirit of excellence.

He is truly a great asset to your establishment.

- Bishop E. B.
Newark, NJ

Our new production machine

Document Solutions was the only company able to offer me the printing solution that my company needed. They were patient with us as we went through a long discovery process and they answered every question we sent their way. And while the installation and setup of the machine wasn’t a flawless process (when is it really?) they dealt with every issue that came up and we wound up with a great addition to our company, and a terrific new vendor to work with. Thanks!

- W.N.
Edison, New Jersey

GREAT SERVICE

Called Document Solutions at 4:59pm. They sent a tech. out by 5:20 that night. They knew it was tax season for our company and that we needed our copy machine to print out our tax returns right away.

- MILTON PROVEL
CLARK, NJ

Just a super job

Patrick left here just a few minutes ago, just a super job, he got the machine running and I think everything to my knowledge that wasn’t working is now working. Just had to let you know: FYI, Patrick is absolutely fantastic. He made sure everything worked. He got into our server and corrected several issues. He goes out of his way to make it work for us, and I guess it is a reflection on your company because you hired him and he does an outstanding job for us and you!

- Stu Teitelbaum
Scotch Plains, NJ

Document Solutions is always quick to respond

Document Solutions staff are always quick to respond to their customers needs and provide a solution.

- Maria Ragsdale
Summit, New Jersey

Document Solutions is a valued partner to us

Technology has become the lifeblood of law firms and the management of our copy and scanning equipment is very important to us.

Document Solutions (DS) has been serving the needs of our firm for several years and is a valued partner to us. We are extremely satisfied with the high quality of service and continue to count on DS to keep our equipment (copiers/scanners and fax machines) running smoothly.

The DS techs and support staff are always responsive to our needs. We have been completely satisfied with all of their services and look forward to a continued relationship.

- Audrey Young
Roseland, NJ

Nothing but positive feedback from our staff

Thank You! Since our change over to Document Solutions, we have had nothing but positive feedback from our staff. I want to thank the sales and support staff for their professionalism. The machines were delivered and setup as promised, and the training was excellent. I would highly recommend your company to anyone.

- A.W.
Newark, NJ

A company that I would recommend again and again…

I have found Document Solutions to be where they needed to be in regard to service and I believe them to be a company that I would recommend again and again.

- Thomas Devaney

A quality organization, a pleasure to do business

Doing business with Document Solutions has been like adding a partner to our small business and that’s why when it came time to upgrade equipment we didn’t need to look anywhere else.
Over the past three years, they have consistently listened to our needs and provided the best solutions with the highest level of professionalism, customer service and support.

Document Solutions understands that if the machine goes down we are out of business. Whether dealing with sales and leasing, installation, repair, tech support or administration, we have always worked with knowledgeable, friendly and responsive staff. They even managed to install our equipment in a narrow third floor walk-up and provided a loaner when a part was unavailable and had to be ordered.

Document Solutions -truly a quality organization, a pleasure to do business with.

Thank you!

- Susan Zimmer
West Orange, NJ

Your service has surpassed Xerox

Your guys were great…the machine fits perfectly…we’re up and running (…which makes me one happy camper). So far, your service has surpassed Xerox and was highly coordinated. Much appreciated. Great job.

- Helen Lysaght
Newark, NJ

Service Technician was very helpful and stayed to assist us

Service Technician was very helpful with a printer problem we had and stayed by to assist us with our computer difficulties too. He was very helpful.

- C.V.
Vauxhall, New Jersey

A Tech Exceeding Expectations

Mr. Campos,
I am the Network Solutions director for The Genusys Group. I tend to complain quickly about inefficiency or bad techs, but I try to be fair and I requested your email (address) from Patrick. I am taking a moment to commend Patrick on a job well done. [A mutual customer] expects almost perfection from the start and it is sometimes hard to meet that expectation. Patrick met and exceeded that. He is professional, knowledgeable, courteous and efficient. He resolved some issues that may have taken a lesser tech a long time. …. This is a satellite office connected via VPN to the main server with scanning also re-directed back to the main office. Again, it posed no difficulty for Patrick. In setting up the new machine he also resolved some network tracking and printing issues that have been in existence since the original systems were setup well over a year ago. Rather than setup the new system incorrectly he did it right and showed me the correction required for the old systems. This had to be done because the new location also had to be able to print to the old system and that is when he discovered the error. In my opinion, he is a highly valuable asset to your company. He presents a very capable and professional front-line face for company. Kudos to Patrick for a job well done

- Tim Daly
Annandale, NJ

New Installation

You guys recently installed a new machine in our office. All of the folks involved were very professional and followed through with all that was promissed. One person, in particular, that stands out among the pack, is Patrick your network/service specialist. There were some intracate technical issues due to our network and Patrick persevered until all systems were go. Thanks Document Solutions and Thank You Patrick.

- J.V.
Wyckoff, NJ

Equipment and Service

We require reliable printing systems and Document solutions has provided that to our high volume printing operations. Their service is second to none.

- Lynwood Wade
Cranford, NJ

Outstanding Service Call

I would like to extend my gratitude for the timely fashion in which you responded to our service call. The service you provided today was exemplary!

- Kelly Venturo
Union, NJ

THANK YOU FOR GREAT SERVICE

In a world of I need it NOW, I just wanted to say THANK YOU for providing our Firm with reliable copy machines and great service, without it we couldn’t do our job!!!

- M.B.
Morris Plains, NJ

Superb Account Manager

We’re fairly new customers to Document Solutions, but our experience with them to date has been excellent! Kevin never tried to oversell us, and answered every question with the utmost patience. The service on the copier is superb. The turnaround time for repairs is very quick. We’re happy to recommend the company.

- Leslie Kornfeld
South River, New Jersey

Our One-Stop Shop for Copiers

We have been doing business with Kevin and Document Solutions since 2002. The perfect busines relationship, we tell him what we want and the price we want to pay, he finds us the solution. The service and repair turn-around time are excellent. Document Solutions is our one-stop shop for Copiers

- L.Z.
Westfield, New Jersey

Service

We want you to know how pleased we are with the outstanding service Rick Cermele gave us when shopping for our all-in-one copier. He made every effort to meet our needs and our budget and was very knowledgeable and helpful. It was a positive experience and we want to convey our thanks to Rick and Document Solutions on a job well done.

Look forward to a continuing relationship!

- B.N.
Bridgewater, NJ

Excellent Service

Hi Mr. Batista,

I just want to thank you again for the excellent service that you provided for Lady Liberty Academy Charter School Business Office today. Your professionalism and excellent customer service skills was commented on by everyone in the office. Once again thanks so much.

Albert Wright
Human Resource Services Coordinator

- A.W.

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