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To date we have been very pleased with your service and specifically Ronald Williams. Mr. Williams has serviced our machines numerous times and aside from being very pleasant and polite he has done a tremendous job of keeping our machines in pristine working order. He is very thorough and informative.
As I stated before it has and continues to be a pleasure working with your company and to date all the technicians and support staff have been wonderful and Donna in the billing department was fantastic today with her prompt attention and patience with me and truly displayed A+ customer service.
- Lucretia Blount-Ingram
Scotch Plains, NJ
Rich Cermele is very helpful, reliable and dependable. These words exemplify his excellent support and service he has consistently provided to our company. With his pleasant manner and prompt attention to any question or any problem, Rick is definitely our “go-to” guy at Document Solutions.
I have been a client of Rick’s for over 5 years. He is always quick to return my phone calls and is great to deal with. He really provides professional service.
- Craig Repmann
I just thought it necessary to commend the outstanding service I received from Gene Dayach when renewing my lease with Document Solutions. Not only did I get two new imagers, but he was able to do so while staying within our budget. He promised and delievered. Very impressive. I have no doubt our firm will have a continuing relationship with Documents Solutions.
- Andrea Yamakaitis
I have been in the business now for 19 years and copy/fax companies have always been knocking on the door looking to have us change suppliers and machinery. Nonetheless, I have pushed everyone of them away because of the business relationship/partnership I have developed with both Rick Cermele and Kevin O’Connor. For the past 10 years they have provided Turtle & Hughes with world class customer service and have given us the clear understanding that they truly are looking out for what is in our company’s best interest. I can only expect that what we have built together will continue to grow…especially the cost savings they have provided.
- Chuck Noll
I would like to take this time to acknowledge Omar, Service Technician for Document Solutions.
Since our business relationship with the company, Omar has alway been a dedicated technician during our time of need. The professionalism and knowledge-base which he possess is outstanding.
Genuine courtesy is always recognized upon his visit. He takes time to listen and explain himself thoroughly.
He has truly left a positive impression on our office.
It’s nice to know that “Excellent” customer service can still be found and not just via phone.
Keep up the good work Omar.
You’re a Gem!
Newark, New Jersey
I would like to take this opportunity to thank Eugene Daych for all he has done for our company. He has gone above and beyond to help us in all our equipment and service needs. I would recommend Document Solutions to anyone. Keep up the GREAT work!
- Lisa Maldonado
Mr. Daych has been the most helpful employee of Document Solutions that we have ever dealt with. Whether it was a technical issue, supply problem, or a simple question, Mr. Daych has been able to handle any question, issue, and problem that we have ever encountered. His assistance and patience when dealing with our lack of general technical knowledge and hastiness has been outstanding, and our company would never think to ask for anyone else’s support. It is people like Mr. Eugene Daych that really give credibility to the name “Document Solutions”.
- Alexander Lotovsky
Brooklyn, New York
Outstanding Service! Reliable professionals who have come through for me time and time again…
- Eric Ruggiero
It has been an exceptionally pleasant experience doing business with Document Solutions and especially with Kevin O’Connor. He has been professional and efficient and has delivered the products and services in a timely manner. We look forward to a continued and productive working relationship with this company.
Elizabeth, New Jersey
I want to take the time out to acknowledge Mr. Patrick he provides excellent & dependable service. Whenever I have questions, he explains effectively with no attitude. It’s nice to work with someone that takes honor in there work…Pat , job well done!!!
- nadine smith
Patrick has been the main service tech for our printers for several years. He is the BEST. Patrick is always professional and friendly. He really knows his stuff and is always willing to share his knowledge and answer our questions. He keeps our printers running smoothly and that makes our jobs so much easier. Thanks, Patrick!
- Lynn Morton
We can always depend on Patrick whenever we call in for any service problem with our printers. He leaves us with great satisfaction. Not only does he know what he does and does it best but he goes further to help and advice on what should be done to maintain or to resolve other issues that are not his job. Whenever we call for service and it is Patrick who walks in, we become engulf with great relief that the issue would be resolved. He does his work with great professionalism, respect and confidence. He has answers to all our questions. Your company is lucky for this great asset. Keep him.
- Murriet Allen
Patrick is a fantistic tech – he works well with our IT vendor, always solves the problem and keeps me informed during the process.
- Blanche Marchitto
I just had to stop and let you know what a great job Walter does each and everytime he is here to repair our machines. Today he is here to repair again after someone else was here on Weds and did not repair the machine.Its so reasurring to know Walter can complete the job and we wont need a call back
- stu teitelbaum
scotch plains, nj
I would like to express what a pleasure it was to deal with Rick Cermele. Rick presented his proposal in a professional manner and followed up regularly; always showing respect that a client may be busy and doing so without being a pest. That is a unique quality! I have been in the sales industry since 1975.
After the contract was signed he kept his word on delivery and follow -up!
Working with Robert Gimbel, Account Executive and Kevin O’Connor, Sales Manager, has been a real pleasure. Since day one, they have been helpful, resourceful and extremely professional. Robert’s experience in printing and hands-on knowledge was invaluable in choosing the best equipment to meet our needs. Delivery and set up was a breeze. The transition to the new equipment was seamless. The technicians are friendly and competent. 100% satisfaction is everyone’s goal.
If you are in the market for new equipment, I strongly recommend that you give them a call. You won’t regret it!
West Orange, NJ 07052
Rick is one of the few truthful sales reps that I have met. You can count on his world. I would do business with him with no hesitation.
- gerald bertekap
Walter G. was here this morning working on our copier. His been here numerous times over the last week and kept coming back until he was able to fix the problem. We appreciate his dedication to making sure our machine was up and working properly.
Patrick is a really wonderful guy and a great tech. He resolved our issues in quick fashion (as usual).