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Patrick is really the best. We had our new Copier delivered to our Church yesterday (01/17/2011) but no one would have made it on time to install it. Pat called and within a very short time he was there and got it going for us even after business hours he still stayed till the end. Thanks Patrick for all your help God Bless You.
Guil-New Canaan United Methodist Church
- Kearny, NJ
Thanks for the great service performed by Tom on Friday!
He was very polite, was on task, a fixed the printer easily.
Thanks guys again for your great service!
I have no words to express the great service, professionalism and honest performance shown by Document Solutions -Kevin Roth- in particular, since I meet the company a couple of years ago.
Mine is an educational software company that I started 12 years in Los Angeles, CA, after I resumed my 20 years of teaching courier (during which time, by the way, I was honored with Teacher of the Year award). I bring this comment up, no to praise myself, but to show the demanding nature of my personality. Technology is a tricky business to deal with. Getting to know Document Solutions is the best business decision I have ever taken. This unique company makes true the values of honesty and excellence. No matter what, their outstanding equipment , professional service and dedication, is the best asset to companies like mine, especially nowadays when we have to face the hurdles of this economy. For all of this, guys at Document Solutions, I want to express all my gratitude!
Downhill Publishing LLC
- Ramon Abajo
This is the 2nd testimonial for Mr. Ronald Williams. He is always professional, and knows his job. He has been here to service our machines. He explains the problem, and is courteous. Thanks for your most excellent employee. His service is above all other technicians I have encountered. He is so knowledgeable and thorough. If I had a company I would recruit him. Don’t ever let him go.
- St. Luke AME Church
have been a customer of Document Solutions for over 10 years. Everytime I have any issues with the printer/fax they come out the same day to fix it.
The worst thing in the world is to be in a middle of a printing project and the printer break. Your lost and annoyed. I call Document solutions and with in hours they are here to fix the machine.
Kevin is a terrific salesman and has lots of patience to deal with undecided customers. I would recommend this company to anyone who is looking to buy or lease a copier/fax machine.
I would just like to take the time to say what a wonderful saleman/employee Rick Cermele is at Document Solutions.He hasgone the extra mile for our company since we took on Document Solutions for our copier/printer needs in November 2010. Any issues that we found needed an extra hand to resolve Rick is right there. I commend Rick Cermele for excellent customer Service/Care and knowing we can rely on him for our company needs.
- Kathy Caprio
Our new KIP 7100 was installed today and I would like to express my gratitude to both Jack Batista and Tom for a great job. They were both very professional and patient with our many questions. A great way to start a new relationship with Document Solutions.
- Kathryn Garner
Rahway, New Jersey
I am writing to let you know that I am always satisfied with Document Solutions service. Your technicians are polite, well trained and show up when I need them. Today, in particular, Jack came to service our equipment. He was GREAT! He went above and beyond solving a problem or two that needed attention.
Jack, Walt, Patrick all standout in my mind…..keep up the good hiring practices with your technicians.
I just wanted to say that the professionalism and service given to us by Ryan McHugh was exceptional. He listened to our woes and came up with a great solution that would enhance our company and stabilize our relationship with Document Solutions. And with his help we got a new printer that would help us grow. Everyone at Document Solutions has always stepped up to help us in the past from the service technicians, Omar and CJ and the girls in the office too, but Ryan really went out of his way. I really do appreciate his customer service and loyalty to us. He is an exceptional employee and Document Solutions should be proud to have him.
Wanted share that the practice I work for has been leasing 2 copy machines from Document Solutions. I am happy with their impeccable service. From the sales people to customer service. Any problem, concern or question is taken care of in an efficient and prompt manner. I would also like to thank Jennifer Casalinuovo from Customer Service for always putting the customer needs first. Her prompt responses to questions, concerns, etc is excellent. Every company out there should have one of her!!! Very Happy. Lou 🙂
- lou carty
edison , nj
I want to take this time to thank both of you for the speedy service calls I have experienced within the last couple of weeks. Creating the new process has really helped Newark Preschool increased its productivity. You both are truly a blessing in my eye sight. Thanks once again, keep up the good work (smile).
Jack was very professional and very very helpful. We do not have an IT person on staff and he took care of everything we needed done in a very professsional, calm manner. Thank you.
We have been clients of Document Solutions for over 15 years & are very satisfied with their products and service. Our machine(s) are heavily used and when the inevitable problem crops up, the field tech is here quickly and solves the problem quickly. Lease/administrative questions and problems are handled quickly and efficiently up to and inlcuding a personal visit by owner Kevin Roth.
Jennifer, Walter, Rick, all good to have in your corner when it comes to Document Solutions.
- John Harry
Last week, after your surprise visit, we received a visit from one of your Technicians, he came to setup Remote Readings. I just want to say “Nice Job Jack”. You know I never say anything nice about anyone, but Jack Batista did a great Job, I would highly recommend him.
On behalf of my Pastor and the Board Members, we thank Ryan and C-Jay for our new C280 Copier and its many features.
Ryan was very knowledgeable of the product, answered our questions professional and gave us an excellent presentation. Our office was hot, but he was cool, I watched him as the sweat kept coming, but he was patience and never once seemed irritable or eagerly to rush through the presentation. On a scale from 1 to 10; I gave him a 10. His Customer Service is excellent and we thank him for a job well done.
Grace Apostolic Church, Inc,
Jersey City, NJ
- Audrey McQueen
Newark, New Jersey 07106
I want to acknowledge how helpful Patrick was in getting to the bottom of the issue we were having with our copier. We weren’t sure if it was an issue with our computer or the copier because it wouldn’t print in the morning unless we restarted the copier. We had to do a few trial and error runs, but he kept on top of it the whole time. He called several times to check up on the job to see what was happening. He is very helpful!
One of our challenges was to find a printing solution where our employees can print to copiers across our wide area network while using security so we remain compliant. Our biggest challenge was to select a vendor that can meet our expectations with our technical standards while offering a high level of service. Document Solutions has become a preferred vendor by offering these services and much more. Leasing copier equipment can become a cumbersome experience but their sales team provided all the materials and walked us through it step by step. They remain attentive to any questions or problems that arise and always have a fast response time. Thank you to Document Solutions for all their hard work and we look forward to a continued business relationship.
- Lucy Nico
I just want to note that your service man, Jack Batista, was really excellent. He was very knowledgable and shared information about our equipment that was very helpful. He deserves kudos! Many thanks.
Jack Batista was very helpful. He found the problem and fixed it within 30 minutes. He explained how to prevent the problem in the future and had our machine up and running in no time.
- FBR Group
Shannon Fowler is a excellent technician he is always polite and very knowledgeable.
- Khisha Wheeler