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The equipment is working great and Jack Batista I have to say is one of your best technicians. He knows the equipment inside and out. We are very happy with the repair services he performs when he comes here. He is very friendly, knowledgeable and able to answer any questions about the equipment he is repairing and also, another big plus is that he cleans up all of his workspace and even discards of any trash accumulated during the repair and takes it out of the building when he leaves and does not fill up our trash bins with parts, boxes, etc…. Thank you for the excellent service as always.
Everything has been going well. The service people (Charlie) etc are wonderful and Don Stiles has been a great help. You should be proud of your service department they are so kind and pleasant.
I’ve been doing business with Kevin Roth and Document Solutions for over 10 years.Their service is top notch! I highly recommend them!
- Phil Geron
I just wanted to say thank you for helping us fix the problems we were having with our copier. I believe it was George? the manager of your service department who came to fix it and it’s been working perfectly. We were able to get through all our copying and printing needs for our Vacation Bible School without any problems. Could you please extend our gratitude to him on our behalf? Have a wonderful day.
- Alexis Flores
Nazareth Baptist Church
Recently, we leased six new copiers from Document Solutions and I don’t think I could be more satisfied. Kevin O’Connor worked with us for what seemed like an extraordinarily long time as we compared features, price and most importantly, service. He exhibited a huge amount of patience throughout the process which eventually resulted in various models being placed throughout the Firm’s two locations. Kevin’s entire staff worked as a team to ensure that the copiers were scheduled to be delivered and installed without causing interruption to our workflow. Following delivery and installation, our staff members were instructed by technicians who were friendly, knowledgeable and patient. And now, when I have a question regarding any of the copiers, I simply email Patrick and he gets right back to me with a solution. Based on this experience, I unreservedly recommend that Document Solutions be placed at the top of your shortlist if you are looking for copiers. BAM!
Saiber LLC Florham Park, NJ
First I would like to thank Mr. Michael Canha for solving a big printing problem. I have been trying to print booklet style programs from the computer to the copier. The problem was that when I would send the booklet to print and say I wanted fifty or more copies it would staple all fifty together. Michael came out today and solved the problem. I am now able to print more than one booklet from the computer to the printer without the document coming out all stapled together. It now recognizes each booklet separte. Thank you so much Michael for making my job easier.
- Sheila Howell
Mount Neboh Baptist Church
“Your company has an excellent track record. As far as I’m concerned, no improvements necessary, you’re doing swell.”
“CJ is a pleasure to have around. He is polite and courteous and very good at his job. CJ always clearly explains the issue and how it can be resolved.”
- Kathy Caprio
Associates in Cardiovascular Disease
“After 3 years of dissatisfaction with our old machine and the company we dealt with, we are THRILLED with our new Konica Minolta. That is very, very important, but it turns out to be just the gravy. The biggest prize is Document Solutions itself. We have never received such incredible service….but we plan to get used to it.”
- Shaina Worthman
Silber & Fridman
“I wanted to thank you for the quick response on our last service call. At the end of the day Monday (after 5) we had a problem with a copier and called it in. First thing Tuesday morning Mike Canha was here and diagnosed it as a broken latch and he would have to order a replacement and it should be here the next day and this was exactly what I would have expected. Mike suggested a piece of duct tape would keep the door shut until the part came in and it did the job.
Sure enough Mike was here yesterday afternoon and the part was replaced and he cleaned the residue from the duct tape that I put on the side door.We had almost no down time with that copier. ”
- Phineas W. Graham Jr.
Reliable Van & Storage
“I just wanted to drop you a quick note and tell you how impressed I am with your team. The set up and installation took place today. Your entire team was professional and courteous. Jack did a great job handling the set up and the transition to the new equipment. I was very pleased when he realized that one copier did not have the fax capability. When I said that I was expecting it, he quickly called the office and made the appropriate inquiry to get one here right away. Thanks to Denise for handling things in the office and locating the part and thanks to Mike who promptly drove to our office and installed the part so we could complete our training. Don did a very thorough job in providing training on both copiers for the different users. We are off to a great start. Please pass on my personal thanks to everyone who was involved. ”
- Jack Glessner
Flash Global Logistics, Inc
“Jack always comes and explains what was wrong and what he fixed and goes over everything!!!”
- Sherri Sacks
DSC Logistics, Inc
“Tim Readus was a caring and trained professional.”
- Amanda Rawls
“Attentive and quick service. Good job. Thanks”
- Gayle Tunstead
Stobbs Printing Co. Inc.
“Tim was a great help to us. He was very informative and easy to talk to.”
DiClemente Contractors Inc.
“Technician is great. Did the job and explained the problem. ”
- Charles Rosen
Law Offices of Charles A. Rosen
“We are thrilled with the service! ”
- Shaina Worthman
Silber and Fridman
I just want to note that your service man, Jack Batista, was really excellent. He was very knowledgable and shared information about our equipment that was very helpful. He deserves kudos! Many thanks.
“The technician was very helpful in explaining to me the copier…Shannon is a very nice and very helpful young man when he comes to school no. 19 to explain…the copier. He always has a very nice demeanor about him. ”
- Carolyn Hunter
Elizabeth Public Shools, Woodrow Wilson
“Very helpful and courteous. ”
- Diana Waltsak
Holy Trinity Greek Orthodox Church