Coper Installation Technician

Summary

Company:
Document Solutions
Job Type:
Full Time
Location:
Kenilworth, NJ
Career Level:
Entry Level, Mid-Level, Experienced
Industries:
Office Equipment/Copier and Printer Repair

Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have knowledge of Ethernet networking fundamentals, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to configure and install network copiers / printers. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

As a Copier Installation Technician, you are primarily responsible for configuring copier / printers to function on the customer’s network, as well as all associated network features (printing, scanning, faxing, etc).

– Act as the first point of contact for all copier / printer installations
– Coordinate and schedule support tickets to ensure maximum utilization of billable resources
– Resolve incoming copier service tickets (via telephone, email, etc)
– Communicate with customers as necessary, keeping them informed on service ticket progress
– Perform on-site installations / troubleshooting as necessary

 


Qualified candidates will have:

  • A clean NJ Driver’s license
  • Ability to meet daily goals
  • Excellent communication and customer service skills
  • Enthusiastic positive attitude
  • Self-motivation with strong initiative to succeed
  • Strong troubleshooting skills

We provide benefits that include:

  • Excellent salary
  • Open opportunity for advancement
  • Company supplied uniform
  • Ongoing training opportunities
  • Outstanding benefits package (incl. medical and dental coverage)
  • 401(k) plan with matching company contribution
  • Profit Sharing Plans
  • Paid vacation time