Coper Installation Technician
Summary
- Company:
- Document Solutions
- Job Type:
- Full Time
- Location:
- Kenilworth, NJ
- Career Level:
- Entry Level, Mid-Level, Experienced
- Industries:
- Office Equipment/Copier and Printer Repair
Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have knowledge of Ethernet networking fundamentals, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to configure and install network copiers / printers. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.
As a Copier Installation Technician, you are primarily responsible for configuring copier / printers to function on the customer’s network, as well as all associated network features (printing, scanning, faxing, etc).
– Act as the first point of contact for all copier / printer installations
– Coordinate and schedule support tickets to ensure maximum utilization of billable resources
– Resolve incoming copier service tickets (via telephone, email, etc)
– Communicate with customers as necessary, keeping them informed on service ticket progress
– Perform on-site installations / troubleshooting as necessary
Qualified candidates will have:
- A clean NJ Driver’s license
- Ability to meet daily goals
- Excellent communication and customer service skills
- Enthusiastic positive attitude
- Self-motivation with strong initiative to succeed
- Strong troubleshooting skills
We provide benefits that include:
- Excellent salary
- Open opportunity for advancement
- Company supplied uniform
- Ongoing training opportunities
- Outstanding benefits package (incl. medical and dental coverage)
- 401(k) plan with matching company contribution
- Profit Sharing Plans
- Paid vacation time