Collections Specialist NJ
Summary
- Company:
- Document Solutions
- Job Type:
- Full Time
- Location:
- Kenilworth, NJ
- Career Level:
- Entry-Level or Experienced
We are looking for a Collections Specialist who can effectively communicate with merchants who are not making payments, getting them back on track.
As a Collections Specialist, you will have the opportunity to build our collections protocols that will have a major impact on the company, and to possibly lead a team of collectors as we grow.
Responsibilities include:
- Making 70-80+ outbound calls daily on delinquent accounts
- Managing calls and emails
- Handle difficult customers and escalated calls
- Maintain communication and reporting with our 3rd party collection agency
- Provide assistance with online payments
- Provide customers with a recap of accounts for billing disputes
- Results reporting to management
- Resolve billing and customer credit issues
- Investigate historical data for each debt or bill
Benefits include:
- Profit Share
- Health and dental coverage
- 401k plans