Collections Specialist NJ


Document Solutions
Job Type:
Full Time
Kenilworth, NJ
Career Level:
Entry-Level or Experienced

We are looking for a Collections Specialist who can effectively communicate with merchants who are not making payments, getting them back on track.

As a Collections Specialist, you will have the opportunity to build our collections protocols that will have a major impact on the company, and to possibly lead a team of collectors as we grow.

Responsibilities include:

  • Making 70-80+ outbound calls daily on delinquent accounts
  • Managing calls and emails
  • Handle difficult customers and escalated calls
  • Maintain communication and reporting with our 3rd party collection agency
  • Provide assistance with online payments
  • Provide customers with a recap of accounts for billing disputes
  • Results reporting to management
  • Resolve billing and customer credit issues
  • Investigate historical data for each debt or bill

Benefits include:

  • Profit Share
  • Health and dental coverage
  • 401k plans