At Document Solutions, we offer simplified client support.
When you work with Document Solutions, we will drive your business into the future with unsurpassed support and technology. For nearly two decades, we have been providing client service center support to our clients in New Jersey. Now offering service to New York and additional area throughout New Jersey, we have the expertise to handle any call.
When you call Document Solutions for support, we will give you the answers you need, and fast. We maintain a high live call answer rate, calls which we monitor and route in real time to ensure you’ll get the answers to your questions quickly, and with continuing quality improvement.
We have multiple levels of expertise available to respond to your issues.
Whether you need a simple password change or your network was shut down by an attack. We will evaluate your call, and escalate it appropriate at every step, all the way up to our most experienced and certified engineers – whatever it takes at any level, Document Solutions is Business Life Simplified. Most of your issues can be resolved remotely, from our offices without ever having to send a technician into your office space. Faster resolution time means less wasted down time.
If you need assistance with an issue that can’t be resolved over the phone, we’ll happily send one of our experienced technician onsite.
We’re available Monday through Friday, from 8 to 5, to resolve your problem as quickly as possible. To ensure our continuous improvement, we monitor our issues, live-call answer rates and accuracy, and how many client services professionals are available to answer your questions when you need us – we use these real time metrics to make sure your questions are answered and your issues resolved with our highest priority and quickest results.
For the greatest peace of mind, you can rely on our 24/7 support desk.
Available through our managed IT services packages to resolve your network issues. From basic support to a plan that includes all of your hardware and maintenance, you can customize your level of IT service to fit your needs. Often, we can fix your copier machines, 3D printers, Konica Minolta systems, and other office equipment right over the phone, anytime.
Our guarantee is your total satisfaction.
Most importantly, we want to make sure we’re doing our best, which is why Document Solutions Business Life Simplified has had a customer satisfaction process in place for years. Collectively, the data we collect over time on how well we do our jobs helps us to improve and offer the best customer service and support available in New Jersey and New York.
