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Managed Print Services for New York and New Jersey

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Copiers and Printers That Simplify Your Business Life

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What You Can

Expect From Us

Professional, customer-oriented service department management and administration policies
Preventive maintenance programs that ensure maximum uptime and superior performance
Service response times significantly better than the industry average
Inventory control systems that provide immediate access to replacement parts and components. Automated with software to expedite.
Fleet of loaners available for same day service swaps.
Comprehensive training programs and performance reviews to maintain the highest level
Skilled technical specialists and service personnel trained on your specific products
Centrally located for easy access to pickup parts and supplies

What Others Offer

Untrained or no staff and/or technicians
Reactive approach to service calls
Long wait for service calls
Long wait for parts/supplies, Manual process which causes delays
No swaps available leading to extended downtime
“Learn-as-you-go” technicians which are trained on the job
No trained specialists
No stock of parts and supplies for same day service

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SERVICES

Browse Our Office Printer and Copier Solutions

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Quality Office Printers and Copiers,
plus so much more

Managed Print
Services

Save 30% by Streamlining Your Operations with Managed Print Services

Save time and improve efficiency
Reduce costs and save money
Reduce your environmental footprint
Improve your information security

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Copier Lease
Return

We simplify the process of returning your copiers

Proprietary lease return system
Custom database system for e-paper trail and automated notifications within the return timeline
Full-time, lease return coordinator

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Copier Repair in
New York & New Jersey

Specialized service for Konica Minolta products

Emergency and same-day service
Easy supply order and delivery
Long-term maintenance for your office copiers and printers

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See How We Compare

90.6

12 Month
NPS Score

83.3

Last Month
NPS Score

85.6

Total NPS
Score

Did you know...

The Average NPS Score in the US is ONLY:

10.0

Average US
Company

About Our NPS Score

Partner with an Experienced Team For Your Office Printer and Copier Needs

“Business Life Simplified.” What does it mean?

We Stay Connected To Simplify Your Business Life! This means that we work harder and smarter than others in our industry in order to deliver on ALL of our promises.

Get to Know us

23+ Years at your service

Customer Success Stories

Why Our Customers Love Us

Business life simplified

The staff at Document Solutions is friendly, knowledgeable, and diligent in making sure our printing needs are met.

Read Their Story

Lucy Farrell

Sr. Director of Technology, The Arc of Union County

Kevin & the Document Solutions team helped open our school’s doors, providing support, maintenance & guidance since before Day 1!

Read Their Story

Annette

K-12 School Operations/Administration

Happy to work with such a responsive group that resolves our concerns in a timely and efficient manner.

Read Their Story

Sean Manners

Mandell Clinical Pharmacy

I couldn’t be happier with your company or its personnel.

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George Sincox

Sincox Associates Architects

I have been doing business with Kevin and Document Solutions for almost 20 years. I recommend him to everyone!

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Philip Geron

Guaranteed Subpoena

Read all reviews

We have been a customer of Document Solutions for 10 years and they have done an outstanding job providing service and innovation to our printing and copier needs. The staff at Document Solutions is friendly, knowledgeable, and diligent in making sure our printing needs are met. They set the benchmark for fast service that other companies have had a hard time comparing to. Document Solutions simply cares about their customers. They have supported The Arc of Union County’s mission and have been involved with our community events for many years. It is a pleasure working with Document Solutions.

Kevin and the Document Solutions team helped open our school’s doors, providing support, maintenance, and guidance since before Day 1! When I transitioned to a new organization, I knew that Document Solutions would be coming with me. I have been consistently impressed with their dedication to customer need and personal approach for over a decade now. Whether you need one small machine or a fleet, I recommend the entire team without reservation!

Document Solutions has proven time and again their skill and dedication to providing IT, Security, and Hardware/Software solutions to every concern we’ve come across. Their IT team features a diverse skill set, making them a one-stop-shop for anything IT, be it printers, networks, or computers, and beyond. Happy to work with such a responsive group that resolves our concerns in a timely and efficient manner.

You couldn’t have sent a better representative from Document Solutions. In the years that I’ve been with you, your service couldn’t be any better. Sometimes machines malfunction. The true measure of a person or company is not what you do when all is right, but what you do when things go wrong. I couldn’t be happier with your company or its personnel.

I have been doing business with Kevin and Document Solutions for almost 20 years. I recommend him to everyone. If you have any questions about his company or his service staff, please don’t hesitate to call me. His service is top notch. The staff at Document Solutions is the best organization you can do business with.