Expect From Us
- Professional, customer-oriented service department management and administration policies
- Preventive maintenance programs that ensure maximum uptime and superior performance
- Service response times significantly better than the industry average
- Inventory control systems that provide immediate access to replacement parts and components. Automated with software to expedite.
- Fleet of loaners available for same day service swaps.
- Comprehensive training programs and performance reviews to maintain the highest level
- Skilled technical specialists and service personnel trained on your specific products
- Centrally located for easy access to pickup parts and supplies
What Others Offer
- Untrained or no staff and/or technicians
- Reactive approach to service calls
- Long wait for service calls
- Long wait for parts/supplies, Manual process which causes delays
- No swaps available leading to extended downtime
- “Learn-as-you-go” technicians which are trained on the job
- No trained specialists
- No stock of parts and supplies for same day service
- Save time and improve efficiency
- Reduce costs and save money
- Reduce your environmental footprint
- Improve your information security
- Proprietary lease return system
- Custom database system for e-paper trail and automated notifications within the return timeline
- Full-time, lease return coordinator
“Business Life Simplified.” What does it mean?
We Stay Connected To Simplify Your Business Life! This means that we work harder and smarter than others in our industry in order to deliver on ALL of our promises.
We have been a customer of Document Solutions for 10 years and they have done an outstanding job providing service and innovation to our printing and copier needs. The staff at Document Solutions is friendly, knowledgeable, and diligent in making sure our printing needs are met. They set the benchmark for fast service that other companies have had a hard time comparing to. Document Solutions simply cares about their customers. They have supported The Arc of Union County’s mission and have been involved with our community events for many years. It is a pleasure working with Document Solutions.
Kevin and the Document Solutions team helped open our school’s doors, providing support, maintenance, and guidance since before Day 1! When I transitioned to a new organization, I knew that Document Solutions would be coming with me. I have been consistently impressed with their dedication to customer need and personal approach for over a decade now. Whether you need one small machine or a fleet, I recommend the entire team without reservation!
Document Solutions has proven time and again their skill and dedication to providing IT, Security, and Hardware/Software solutions to every concern we’ve come across. Their IT team features a diverse skill set, making them a one-stop-shop for anything IT, be it printers, networks, or computers, and beyond. Happy to work with such a responsive group that resolves our concerns in a timely and efficient manner.
You couldn’t have sent a better representative from Document Solutions. In the years that I’ve been with you, your service couldn’t be any better. Sometimes machines malfunction. The true measure of a person or company is not what you do when all is right, but what you do when things go wrong. I couldn’t be happier with your company or its personnel.
I have been doing business with Kevin and Document Solutions for almost 20 years. I recommend him to everyone. If you have any questions about his company or his service staff, please don’t hesitate to call me. His service is top notch. The staff at Document Solutions is the best organization you can do business with.