IT Technician: Level 2 / Level 3 NJ

Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment.  Primary duties are to work directly with customers, and Level 1 Technicians, to resolve all IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

As a Level 2 / Level 3 IT Technician, your primarily responsibilities include remote support for workstations, servers, firewalls, routers, and communicating with the customer throughout the process.  The candidate must be able to perform a wide variety of IT support issues, ranging from desktop support, to complex server and network issues.

Responsibilities include:

• Act as the point of contact to customers for ticket escalations
• Handle ticket escalations ranging from server support, network issues, and software installation
• Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
• Ability to setup, configure, and troubleshoot Windows Server and related issues
• Troubleshoot and resolve firewall, router, and other network related issues
• Perform on-site installations / repairs as necessary
• Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and QoS
• Familiar with Microsoft Server technologies such as Active Directory, Hyper-V, Exchange, and SQL

Qualified candidates will have:

• A clean NJ Driver’s license
• MSP support experience
• Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
• Ability to troubleshoot IT issues quickly and efficiently
• Be able to stay current with ever-changing technology and IT solutions
• Ability to meet daily goals
• Excellent communication and customer service skills
• Enthusiastic positive attitude
• Self-motivation with strong initiative to succeed
• Experience with Cisco products is a major plus
• Microsoft / Cisco certifications are a plus

We provide benefits that include:

• Excellent salary
• Open opportunity for advancement
• Company supplied uniform
• Ongoing training opportunities
• Outstanding benefits package (incl. medical and dental coverage)
• 401(k) plan with matching company contribution
• Profit Sharing Plans
• Paid Vacation Time