IT Technician NJ: Level 2 / Level 3



Document Solutions


Kenilworth, NJ 07033 (Exit 138)


Computer/IT Services

Job Type:

Full Time

Career Level:

Mid-Level, Experienced


Based on experience & certifications

Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment.  Primary duties are to work directly with customers, and Level 1 Technicians, to resolve all IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

As a Level 2 / Level 3 IT Technician, your primarily responsibilities include remote support for workstations, servers, firewalls, routers, and communicating with the customer throughout the process.  The candidate must be able to perform a wide variety of IT support issues, ranging from desktop support, to complex server and network issues.

Responsibilities include:

Act as the point of contact to customers for ticket escalations

Handle ticket escalations ranging from server support, network issues, and software installation

  • Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources

Ability to setup, configure, and troubleshoot Windows Server and related issues

Troubleshoot and resolve firewall, router, and other network related issues

Perform on-site installations / repairs as necessary

Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and QoS

Familiar with Microsoft Server technologies such as Active Directory, Hyper-V, Exchange, and SQL

Qualified candidates will have:

  • A clean NJ Driver’s license
  • MSP support experience
  • Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
  • Ability to troubleshoot IT issues quickly and efficiently
  • Be able to stay current with ever-changing technology and IT solutions
  • Ability to meet daily goals
  • Excellent communication and customer service skills
  • Enthusiastic positive attitude
  • Self-motivation with strong initiative to succeed
  • Experience with Cisco products is a major plus
  • Microsoft / Cisco certifications are a plus

We provide benefits that include:

  • Excellent salary
  • Open opportunity for advancement
  • Company supplied uniform
  • Ongoing training opportunities
  • Outstanding benefits package (incl. medical and dental coverage)
  • 401(k) plan with matching company contribution
  • Profit Sharing Plans
  • Paid Vacation Time