IT Support Technician
Summary
| Company: | Document Solutions |
| Location: | New York, NY 10018 |
| Industries: | Computer/IT Services/Copier |
| Job Type: | Full Time |
| Career Level: | Mid-Level, Experienced |
| Salary: | 40K+ (Commensurate with Experience) |
Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to resolve all Level 1 IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.
As a Level 1 IT Service Technician, you are primarily responsible for receiving incoming service tickets, resolving the technical issues, and communicating with the customer throughout the process.
Responsibilities include:
- Act as the first point of contact to the customer for all service requests
- Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
- Review incoming service tickets (via telephone, email, etc) and assign to the appropriate resource
- Communicate with customers as necessary, keeping them informed on service ticket progress
- Resolve incoming Level 1 Service Tickets and see them through to completion
- Troubleshoot daily Level 1 Service issues via remote support tools
- Perform on-site hardware repairs / new installations as necessary
Qualified candidates will have:
- A clean NY/NJ Driver’s license
- Level 1 technical support experience
- Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
- Ability to troubleshoot IT issues quickly and efficiently
- Be able to stay current with ever-changing technology and IT solutions
- Ability to meet daily goals
- Excellent communication and customer service skills
- Enthusiastic positive attitude
- Self-motivation with strong initiative to succeed
- IT Certification is a plus (CompTIA, Microsoft, Cisco, etc)
We provide benefits that include:
- Excellent salary
- Open opportunity for advancement
- Company supplied uniform
- Ongoing training opportunities
- Outstanding benefits package (incl. medical and dental coverage)
- 401(k) plan with matching company contribution
- Profit Sharing Plans
- Paid Vacation Time
SEND RESUME TO: careers@DSBLS.com
or
SUBMIT YOUR INFORMATION AND RESUME HERE.
