Elevate Desktop App: Always Offline

Your presence status is displayed on the avatar in the left bottom corner of the app. When the application is running your presence status could be displayed as one of the following states:

  • Available
  • Away
  • On a call
  • Busy
  • Offline
  • In a Meeting
  • Screen Sharing
  • On break
  • Do not disturb
  • Out sick
  • On vacation
  • Off work

If your presence status is displayed as Offline:

  • Check internet┬áconnection on your computer
  • Perform Logout and repeat Login to the application

In case the problem is not solved please provide us with the application log file.

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Please rotate your device