Legal VoIP Phone Solutions

ONE Communications Platform – ONE Low Monthly Rate

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DS Voice | Improving Internal Efficiencies

A fully integrated cloud communications platform improves internal efficiencies and streamlines workflows by supporting:

Mobile solutions for on-the-go communication among legal team, office support, and client

Security and privacy controls for protecting confidential correspondence

Live answer routing to any team member, quickly and easily, regardless of location

Common Issues Facing the Legal Industry

• Difficulty keeping vital contact with legal teams working in multiple locations at any time
• Difficulty billing for all client communications accurately
• Failure to consistently keep documents and client communications private and secure while working remotely
• Trouble offering both live answer and call routing to appropriate team members regardless of location

We have the expertise, experience, and communications platform to help your legal firm thrive.

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Legal Industry Checklist

Work From Wherever

Your Needs:

❑ Support an on-the-go, mobile legal team

❑ Accommodate legal staff in geographically dispersed offices

❑ Support easy, efficient, and flexible communications between the office and mobile attorneys

❑ Extend reach and facilitate faster response times for client inquiries

DS Voice Solutions:

? Improve employee productivity with mobile-ready, business-grade and secure email, calendars, and contacts

? Create a more flexible and effective legal team with anytime, anywhere communications from any device

? Support all communication channels, including phone, chat, video, text and email

? Enable your legal team to never miss important calls or texts and provide the option to easily collaborate from desk to courtroom to home office – all with our Mobile App

? Integrate the solution with productivity applications such as Google, Microsoft, Salesforce, and more

Protect Client Communications

Your Needs:

❑ Protect attorney-client confidential correspondence

❑ Share documents securely between office staff and remote team members

❑ Protect privacy of client communications and files

❑ Protect personal privacy and identification of legal team members (i.e., avoid disclosing personal mobile numbers)

DS Voice Solutions:

? Our highly secure email, file sharing, and web-application security tools conform to the security and regulatory requirements of different client industries, including GDPR, SEC, HIPAA, PCI-DSS, and more.

? We’re SOC 2 and SSAE 16 Type II audited so our controls and processes have been validated by a third-party

? We embrace seven pillars of security, including encryption and access control, backups, endpoint protection, identity protection, infrastructure security, privacy and data control, and security management.

? We use ShareSync® for secure, simple, and cloud-based file management, along with advanced anti-malware and antivirus protection.

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Call Answering & Efficient Routing

Your Needs:

❑ Gain the ability to accurately bill for client calls and not miss out on billable time

❑ Keep accurate records and analysis of client call times

❑ Provide superlative responsiveness

❑ Support call answering and routing for multiple offices

❑ Enable efficient, personalized, and frustration-free client interactions, regardless of channel, from first contact to engagement conclusion

❑ Eliminate dropped calls and reduce hold times

❑ Get calls transferred to the right legal team and support client expectations of seamless and interchangeable communication via multiple channels

DS Voice Solutions:

? Precisely capture billable time with phone records

? Integrate your phone records with billing platforms (such as Clio and AbacusNext1) and auto-populate billing records for more accurate and complete billing

? Customize call flows, minimize transfers and eliminate dead ends with intelligent routing for more efficient interactions and routing

? Eliminate busy signals with queuing and provide in-queue music

? Extend reach with integrated chat, SMS, video conferencing, file sharing, and file management, while increasing collaboration and efficiency within the legal firm

? Automate common requests with self-service interactive voice response (IVRs)

? Accept customer inquiries via SMS, chat, and email, in addition to phone calls – all with one platform