The Sky by RingCentral® platform is officially being decommissioned. This isn’t an upgrade. It’s not a rebrand. It’s an end-of-life notice — and it comes with real consequences.
Once the shutdown is complete on September 1, 2025, all services, features, and phone numbers associated with Sky by RingCentral® will be gone. That includes your business numbers, call routing, voicemail, and more. If you don’t make a move in time, your organization risks losing service altogether.
This isn’t a “wait and see” situation. It’s a firm cutoff. And with phone number porting often taking up to 6–8 weeks, the time to act is now.
What Sky by Ring Central® Users Need to Know
Sky by RingCentral® was originally created as a hosted VoIP phone solution, offering basic voice services over the internet. While functional in its time, it was not built for the evolving needs of modern organizations, and it has since been surpassed by more robust solutions.
RingCentral® has chosen to discontinue Sky by Ring Central®, and they will not be maintaining or supporting it after the shutdown date. That means no customer support, no updates, no security patches — and no access to your phone numbers if they’re not ported out in time.
Why It Matters
Letting the shutdown date pass without a plan can result in:
- Permanent loss of business numbers
- Service interruptions for inbound and outbound calls
- Voicemail and call history deletion
- Compliance risks if secure communications are interrupted
- Loss of credibility with clients or partners who can’t reach your team
This isn’t just a technical issue — it’s a business continuity issue.
Timeline: What to Do and When
Use this timeline to protect your communications infrastructure:
- By July 1, 2025
✅ Select your new VoIP solution
✅ Begin working with a trusted MSP or telecom provider
✅ Request your Customer Service Record (CSR) and a recent invoice - Also, by July 1, 2025
✅ Initiate the porting process for your phone numbers
⚠️ Porting can take 6–8 weeks, depending on how many numbers you have and how quickly documents are approved - By July 31, 2025
✅ Submit your termination request to RingCentral® to officially shut down Sky by RingCentral® - By August 30, 2025
✅ Confirm all numbers have successfully ported
✅ Finalize user setup, call flows, voicemail, and forwarding with your new provider - September 1, 2025
❌ Sky by RingCentral® will be shut down permanently
❌ No access to data or services after this date
A managed service provider (MSP) can walk you through every step: from pulling the correct documentation, to handling number porting, to configuring new phones and voicemail settings. Considering the average migration takes 6–8 weeks, it’s critical to start the process now to ensure your business doesn’t miss a beat.
What to Look for in a Modern VoIP Replacement
When transitioning from a legacy system like Sky by RingCentral®, it’s crucial to select a VoIP platform that not only replaces existing functionalities but also offers advanced features to support your business’s growth and adaptability. Key features to consider include:
- Unified Communications: Integration of voice, video, messaging, and collaboration tools into a single platform enhances team productivity and streamlines communication.
- Advanced Call Management: Features such as auto-attendants, call routing, call queuing, and voicemail-to-email ensure efficient handling of inbound and outbound communications.
- CRM Integration: Seamless integration with Customer Relationship Management systems allows for better tracking of customer interactions and improved service delivery.
- Scalability: The ability to easily add or remove users and features ensures that the VoIP system can grow alongside your business.
- Mobile and Remote Access: Support for mobile apps and remote access ensures that your team can stay connected, regardless of location.
- Security and Compliance: Robust security measures, including encryption and compliance with industry standards, protect sensitive business communications.
- Analytics and Reporting: Access to detailed call analytics and reporting tools aids in monitoring performance and making informed decisions.
Final Advice
Sky by RingCentral® is ending, but this is also an opportunity to upgrade — not just replace. A modern VoIP platform offers unified communications, CRM integration, mobile access, security, and scalability to support how businesses work today. Migration takes time, especially with number porting delays, so don’t wait. Partnering with a trusted MSP ensures a smooth transition — protecting your numbers, minimizing downtime, and setting you up with a future-ready solution.
RingCentral is a registered trademark of RingCentral, Inc. Other third-party marks referenced herein are trademarks of their respective owners.
Source: https://oneview.mitel.com/s/article/Sky-by-RingCentral-EoL
Contact:
Document Solutions Business Life Simplified
DS Social Media & Marketing Team
Phone: 1-908-653-0600
Website: https://www.dsbls.com/voip-managed-voice/
