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Document Solutions
Google Reviews
Based on 774 reviews
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B.O.B BOB IS AMAZING!!!! So extremely helpful and always available when we need him! Thank you BOB for your help with all things printers.
John is very knowledgeable. He was here fixing our copier and did an excellent job. He’s very pleasant to talk to and takes the time to clearly explain the problem and its cause. He’s also very dedicated and professional in his work. We truly appreciate his help!
John is always a pleasure to have when he comes to service our machine. He always would entertain our questions while fixing the copier, educating us on what the issue was so we can avoid doing them in the future.
Freddie Rodriguez did a great job installing the water cooler. He did a very neat and clean job and was very informative about the new piece of equipment. Great job Fred
Jon was very helpful when he came to fix my copier, got the job done quickly and knew exactly what he was doing
John, was really quick and very informative. He was awesome. Thank you John!
Jon came to service water cooler
Excellent service water cooler back to normal
Excellent service water cooler back to normal
Jon was super professional and easy to work with. He fixed the water cooler quickly and did a really clean job. You can tell he knows what he’s doing and takes pride in his work.
Definitely recommend him if you need something done right.
Definitely recommend him if you need something done right.
John came in very professional and fix our copier as quickly as he could knew exactly what was wrong with it. We appreciate him.
Jon was very helpful getting my copier up and working for me! I recommend him!
Fast , reliable service .Bob came and left the printer better than before !
Jon was great, he was super professional and got the job done quick!
We will do business with him and the company again!
John never fails to come into our Law office in North Plainfield to fix our printers! John is very helpful and gives us detailed explanations of what occurs with our printers and how they get fixed . Thank you.
BOB P**tz is an amazing service tech. He’s always willing to go above and beyond to help us resolve our problem. When we make a service call he’s always there very quickly. Thanks so much Bob for being a professional and always being proficient and going the extra step every time you service our machine.
John is always super helpful in repair and extremely knowledgeable. He helps us stay up and running with regards to all of our printing needs! We love Document Solutions
German from Document Solutions just diagnosed and fixed our copier issue within a half an hour. He was communicative, knowledgeable and did a wonderful job. I highly recommend this company as their response time was immediate and very professional. Thanks for the great work.
Team is amazing. They really care about fixing your copiers and are reasonably priced. Great ownership and attitude all across. Highly recommended, specially when your regular technician is German.
German was extremely professional, knowledgeable and Efficient. He was able to repair both my copier and HP printer in record time and with no inconvenience to me. Would 10/10 recommend!
Absolutely love DS! Always friendly, fast and so helpful. Shout out to German, helped out so much with getting our copier up and running again.
German arrived on time. Made sure to put gloves on. Was pleasant and informative. Had my copier working in no time! Excellent service!
Bob was very friendly and helpful in explaining why our copier was jammed!
This review is to recognize and thank German and his very patient and calm demeanour while dealing with my issue of my printer. I would like to recognize the high level customer service he always showed.
Thank you so much German!! We are going to tell everyone about your excellent service, honesty , kindness & professionalism.
Best copier service company and the best service technician! Thumbs up German.
Bob P is always sure to go above and beyond whenever we have issues with our printer at work. He is very knowledgeable and any issue is always worked out quickly. He gets us back up and running in no time.
Bob P is the best! Came right when our printer stopped working and got us back up and running in no time.
Document Solutions has been great to work with. Thank you Kevin our salesperson. We also have had great techs out to assist including Jon and Joe.
Had an error code C1109 on our copier. German were excellent helping me over the phone to clear the code and be up and running without having a tech visit.
German went above and beyond to fix the issue we had with our copier. He sat and explained the how and why of his fix, as well, which was really appreciated.
I’ve consistently had positive experiences with Document Solutions over the years. Their technicians are always willing to answer questions, and they consistently do excellent work. German is particularly friendly and knowledgeable.
Jon was so amazing, his customer service is second to none! He quickly took care of my needs and answered all my questions!!! Thank you Jon!!!!
I had to schedule a repair for our copier. The appointment scheduling process was easy and efficient, and German was able to come out quickly. He communicated his planned arrival time and arrived when he said he would. Very professional.
Jon was professional and explained everything thoroughly. 10 out of 10 I would recommend him
Jon was excellent in customer services and had a lot of knowledge. It was a pleasure doing business with him.
Excellent service! Great technician, respectful and very knowledgeable, German Castillo.
Great copier repair experience! Germam was able to come out the same day I called, and he had our copier fixed quickly! He’s very personable too! We now have a copier again. Yay!!!
I called Document Solutions and within an hour or so, German came, repaired my copier and saved the day!
Very prompt responses and all of our printer maintenance is quickly resolved. John was able to get our printer up and running quickly for our patrons.
Bob Pentz always goes out of his way for us. He is an asset to your company
German C was assigned as our tech to service our printer. His professional expertise was exemplary. He completed the repair quickly and provided suggested operator maintenance that will extend the life of our printer.
German was amazing! Prompt, quick and efficient with a very professional and positive attitude. Gave me tips and advice and really went the extra mile to make sure my printer was fixed and fully functional again.
Working with Document Solutions is a great experience, from the person answering the phone to schedule my appointment to German the technician who is always punctual and professional.
German was outstanding. Knew exactly what the problem was. Communicated efficiently to help us understand everything he was doing! Beyond helpful and very nice guy!! Thanks!!
German was able to come out early and quickly determined the problem with our copier. He had the parts on hand, made the repairs in a timely manner. Very happy with his skills and professionalism.
John was prompt, helpful and professional. He fixed all of the issues!
Ocean health initiatives is very happy with Bob. He’s amazing and always so nice and helpful in all our needs
I want to give Bob Pentz 5 stars for addressing the problems we had with the copier. Skilled and professional
Bob Pentz
He is a excellent service Technician, he is does a awesome job all the time he comes to Gateway Headstart at Hamilton 1, Hamilton Nj 08610
He is a excellent service Technician, he is does a awesome job all the time he comes to Gateway Headstart at Hamilton 1, Hamilton Nj 08610
Great service! Our machine showed an error code and James arrived and fixed it all in one morning. Super friendly too!!
James was very nice. He asked questions and gave his suggestion before setting up the station. He worked quickly and effectively. When he was done he explained everything to us and provided info if we needed further support in the future. He was very personable and profession.
Good firm and knowledgeable technician. Freddie Rodriguez did a great job installing our new water filter unit as well as explaining to us the ins and outs of the unit. Recommended service.
Jon was great!! He knew the issue and corrected the problem in a timely manner!!
Bob is always very pleasant, knowledgeable and efficient. Machine working fabulous now!!
I am so appreciative and impressed with the staff and technicians at Document Solutions. My company as been leasing copiers, faxes and scanners from them for at least 15 years and they are amazing. A shout out to John for his prompt service done with respect and kindness. Thank you, Kathy
Great experience! German was knowledgeable and great to deal with.
BIGGER IS NOT ALWAYS BETTER….
After many years of fleet leasing with an industry giant the decision was made to lease with Document Solutions; and what a difference!
Carmin Roth and Kevin O’Connor transitioned us out of the existing lease with speed and efficiency. Removal of old equipment and installation of new was accomplished quickly. I especially appreciate knowing that when I make a phone call I will be speaking with someone in Kenilworth, NJ, USA!! I would be remiss in not mentioning the lease coordinator, Jennifer Casalinuovo; she is always ready to offer assistance with any lease or fleet questions and always with a smile in her voice. Working with the folks at Document Solutions has truly been a wonderful and refreshing experience.
Dolores DiLeo,
Newark Public Library
Newark, NJ
Fast forward to 2025…working part time at the Springfield Public Library…when an existing copier needed to be replaced I related my positive experience with Document Solutions to the director. I was very happy with the outcome of their negotiations and I’m certain the SPL will be happy as well!
Jon did an amazing job! He fixed an issue we didn’t even know we had! Came in for one issue and solved 3.
German provided excellent service. Prompt appointment (same day which is unheard of!) and identified issue, get parts as quickly as possible and returned to fix our copier.
I have known German for many years. It is always a pleasure doing business with him, he is excellent at what he does. He is definitely THE BEST.
German was super knowledgeable and quickly diagnosed the problem with my printer. He expedited my parts because we had a Time issue and came back promptly on Friday morning and fixed my machine in less than an hour.
German was great very personable and professional
Bob fixed our printer 1,2,3 no sweat, no hassle. Five stars across the board
I will never ask for another copier repair person —German is extremely talented, professional and very responsive. He shares his knowledge and advises on how to use the copier to keep it working. I am so pleased with his service.
German has helped us with various repairs over the years and has always delivered. Very nice, extremely knowledgeable and always prompt. Highly recommend using Document Solutions.
Nice neat installation! James the service tech was knowledgeable, friendly, and efficient!
John was very helpful and gave full explanation of what was not working. Fixed everything and back up and running now.
Jonathan was very thorough explaining the problem with our copier and got our business back up and running!
Bob Pentz is very great an his job, he is always willing to go the extra mile. Ever time a place a service call he always come within a reasonable time frame . He is a great asset to your time.
Bob is great. Very efficient when fixing copier’s and great customer service skills
Thank you John, we love our water machine from document solutions. Service is always quick and friendly and efficient!
Our printer for the office needed a service because half of our copies were coming out light. John was very professional and got to the solution quickly, only had us down for 15 minutes tops. Thanks so much John!
James was extremely knowledgeable and provided excellent service. Thank you James for all you did for the HCO at 95 Main Street in West Orange, NJ.
We always get the best service from Document Solutions. Kevin gets us the exact equipment we need without overselling, and Bob is so kind and patient setting things up to our specifications. I’ve been dealing with this company for about 20 years and would highly recommend.
Bob was so nice and knowledgeable. He didn’t make us feel inadequate when we had a common sense printer issue. Thank you
Highly recommend the water cooler! James was amazing on installation day. He worked neatly and efficiently, explained everything, and the machine works very well!
Bob Pentz is a wonderful copier tech! He is friendly and fun to deal with. We appreciate his hard work and service when needed in the office.
John was very professional and helpful in answering any and all questions we had about the water cooler. His service was timely and he was very personable.
Thanks James for your kindess and friendliness when bringing our ice machine!! And an extra thank you for answering all of our questions!
Our technician that stopped by to take care of our water tower, John, was quick knowledgeable and efficient! Thank you again for responding fast and taking care of our school!
Great service response and customer service. Jon the technician was very respectful and helpful.
Jon was a great tech and came out very quickly when our church had a mishap with our printer right before the Easter rush. He went above and beyond and checked other issues that may be happening besides the big jam that was taking place so we would be all set as we went off to print. Super grateful for this getting taken care of quickly!
James was great installation looks good and the water never fresher at Irvington fire department!
Bob was prompt, efficient and just terrific. Took his time to explain everything. Went above and beyond.. thank you Bob!
Bob is a great technician he came to fix our printer at NJSC. He was very meticulous with his job. Didn’t left until the printer printed perfect. Thanks Bob!!!
Bob Pentz is a great tech very professional. Always get our printer fixed. We love Bob at NJSC.
James T. was incredibly helpful during the install and provided a lot of insight to make the installation process as easy as possible
Amazing Service! German is very professional and knowledgeable. Thank you!
Thank you James as always being very informative and quick to come out for service.
As always, John is an exceptional tech! Very reliable and experienced.
John was very helpful, I now know better what was happening withy machine. All fixed and ready to go
Copiers can be very frustrating sometimes, but our primary technician Jon has always been very helpful when servicing. Very knowledgeable on the tech and always letting us know how to prevent further issues.
German just completed repairing our copier. He was very professional and polite. He quickly diagnosed the problem and ordered the parts which needed a couple of days for delivery. Within two business days, he was back and our copier is now running perfectly.
I am very grateful for German and the professional way that he is. He is very patient with me and answered all my questions.
German is amazing! He brought the correct part because he new how to fix my copier based on the noise I told him it was making. He is also happy and kind.
German is our technician and he is stellar. All around great communications with Document Solutions and German. Many thanks!
Fantastic service and quality. German went out of his way to help us. Thank You.
Excellent service. When our copier needed to be repaired, German was able to squeeze me into his schedule even though he was very busy that week. I highly recommend Document Solutions.
German was great. He was able to very quickly analyze the problem with my copier and explain it very carefully to me. I was an electronic repair tech in my past life so I know when a repair tech is good and he was excellent.
I would give them 10 stars if I could. German did an excellent job repairing our copier . He called me back within minutes after leaving a voicemail. He was able to come out the next day, diagnosed & repaired our copier within 30 minutes.
Their head water technician James always does a fantastic job with our water cooler servicing. He always remembers our facility, the problems each water cooler can sometimes face depending on how they are used by us, and our water cooler needs overall to provide the best service. He’s the best
I had an excellent experience with James who came to fix our water cooler. He was professional, efficient, and thorough in addressing the issue. Not only did he quickly identify the problem, but he also took the time to explain what needed to be done and ensured everything was working properly before leaving. His prompt service and attention to detail were greatly appreciated. It’s no wonder he is highly requested. Great guy!
If you’re in need of printer assistance, look no further than John. He is a true professional when it comes to everything printers, offering knowledgeable advice and top-notch service. Whether you’re troubleshooting an issue or looking to upgrade your office setup, John’s expertise shines through. He’s patient, thorough, and genuinely cares about making sure you’re satisfied with the solution.
Document solutions has consistently provided us with great service. We recently experienced an issue with our water cooler, and I am pleased to report that James addressed the problem quickly and efficiently on the same day. He was very professional and courteous throughout the process.
Their service technician Bob was great. We had an issue with our most used copier. Bob was dispatched, figured out what the issue was, ordered parts, and when he returned to install made sure the machine was fully functional for us. We appreciate his speed and thoroughness.
Mike was great with troubleshooting our phone issue and was able to figure out the problem when we had been struggling between our IT and cable provider. Thanks Mike for helping us resolve the issue and for your patience!
My experience with Document Solutions has excellent, they quickly respond to our needs and always get the job done in a professional and timely fashion, kudos to Michael Cox, German Castillo, & Ricardo Dovale, they are true dedicated individuals and I am proud to be able to work with them!!
Excellent, same-day customer service is always provided by Nick Patel and the entire team at Document Solutions. It’s always a pleasure speaking with any of the team members. Thanks, all.
Bob P is phenomenal at his job. When called he fixes the problem within minutes …Kudos to Bob P
Our experience with Document Solutions has been outstanding. They are a team of highly skilled professionals who are not only knowledgeable but also exceptionally responsive. From managing our network security to resolving IT issues promptly, they consistently deliver top-tier service. Their proactive approach has significantly streamlined our operations and boosted our efficiency. Mike Cox, in particular, was a lifesaver when one of our critical printers went down yesterday. By day’s end, it was back up and running smoothly. I highly recommend Document Solutions to anyone in need of dependable IT solutions.
I recently got a new Dell computer windows 11 through Document Solutions. My tech was Mike Cox and I have to commend Mike for the great job that he did installing all the software on the computer and then walking me through the various ways that this new windows 11 was different from Windows 10 Mike is a good teacher and he spends time to make sure that you understand what it is you want to do and how to do it, efficient instructions and you’re on your way to enjoying your new computer . Document Solutions is a great company because it teaches its tech to be customer friendly and to work with the customer to achieve the common goal. I’m so happy to have met Mike and thank him for his great job.
Our office, Mitchell Insurance Services, has been dealing with Document Solutions for many years now. Their entire team is well qualified but we are especially pleased with Michael Cox, who has come to know our systems, preferences and workstyle well, making it very easy to deal with any issues that crop up. His attention to detail does not go unnoticed. We highly recommend!
Everyone at Document Solutions is incredibly responsive and professional. We recently had an urgent situation and Michael rectified it immediately with an onsite visit. He is thorough and works great with his teammates to identify and resolve issues necessary to keep our business running smoothly. Great company and team!
Exceptional Support from Nick and Michael!
I had the pleasure of working with Nick and Michael recently to resolve some technology issues, and I must say, they exceeded my expectations in every way possible. Both Nick and Michael demonstrated exceptional intelligence and were incredibly helpful throughout the entire process.
Their technical prowess was immediately evident as they quickly assessed the situation and formulated a plan of action. What struck me the most was their ability to break down complex technological concepts into easily understandable terms, ensuring that I was fully informed and involved in the resolution process.
Not only were they knowledgeable, but they were also incredibly patient and understanding. They took the time to listen to my concerns and addressed each one with care and attention to detail. Their dedication to finding solutions was truly commendable, and it was evident that they were genuinely invested in ensuring that my technology issues were resolved efficiently and effectively.
If you’re in need of assistance with technology issues, look no further than Nick and Michael – they truly are the best in the business.
I have worked with Doc Sol for years. Kevin Roth and his team have treated us fairly and efficiently, keeping my 4 machines running at all times. We run about 7 mil combination of color and B&W copies a year. We just bought a new 5th machine. thank you, Gerry Harris, B&L Printing, Hillsborough, NJ. UPDATE: July 14, 2023, a new replacement color Konica to keep with new technology, cost is stable we are VERY happy.
I can not say enough how amazing this company is. The IT department is Always efficient fast and reliable. Dealing with security and updates to several systems these guys get the job done. Mike is so patient and knowledgeable, he always saves the day. I highly recommend Document Solutions.
We have been using this company for years even after hiring a different company for our office solution needs. Needless to say, we were excited to get out of our old contract and into a new one with Document Solutions. They are the best around. They are very responsive, reliable, and treat their customers with respect and care. Glad we made the switch and I recommend them to everyone I know who needs a great reliable office solution company. They have it all! Thank you, guys, for being the best. Especially Kevin O’Connor. You’re the best!
DS move very quickly to address our needs.
We get technicians who know what they are doing to address our issues.
Kevin
Kyle
German
Are all amazing!
We get technicians who know what they are doing to address our issues.
Kevin
Kyle
German
Are all amazing!
We have been using Document Solutions for all of our copier needs for over 15 years. We would not consider using anyone else. Great staff and service. Had a service call today 9/14/2022 and Brandon, the service tech not only fixed my issue but asked about another common issue and proactively fixed it. Great Tech and great service.
We were having trouble with our Xerox and wanted to switch back to Konica. Document Solutions took care of us right away! The exchange was easy and fast. The individual who delivered the printer was kind, courteous of our space, and efficient. We were up and running immediately! Perfect installation and perfect customer service. Our employees are very happy with the new copier. We won’t use anyone else but Document Solutions!
My Firm has been using Document Solutions for around 6 years. We started with copiers and had nothing but a great experience with installation, repair, and issues and training. They were easy to reach for service, etc. When COVID happened they generously asked what they could do to support my staff and what our needs were as everyone ventured home. We used them to install our VoIP phones during this time and it was ESSENTIAL to our ability to operate our business remotely. Ross was our rep and he continues to this day to be available whenever we have issues, which is almost never. I can’t say enough about how this company CARES about helping your business to be the best version of itself and operate well. They offer lots of things, yes they may call you, but honestly at the end of the day, they care which is rare to find in this world.
B.O.B BOB IS AMAZING!!!! So extremely helpful and always available when we need him! Thank you BOB for your help with all things printers.
John is very knowledgeable. He was here fixing our copier and did an excellent job. He’s very pleasant to talk to and takes the time to clearly explain the problem and its cause. He’s also very dedicated and professional in his work. We truly appreciate his help!
John is always a pleasure to have when he comes to service our machine. He always would entertain our questions while fixing the copier, educating us on what the issue was so we can avoid doing them in the future.
Freddie Rodriguez did a great job installing the water cooler. He did a very neat and clean job and was very informative about the new piece of equipment. Great job Fred
Jon was very helpful when he came to fix my copier, got the job done quickly and knew exactly what he was doing
John, was really quick and very informative. He was awesome. Thank you John!
Jon came to service water cooler
Excellent service water cooler back to normal
Excellent service water cooler back to normal
Jon was super professional and easy to work with. He fixed the water cooler quickly and did a really clean job. You can tell he knows what he’s doing and takes pride in his work.
Definitely recommend him if you need something done right.
Definitely recommend him if you need something done right.
John came in very professional and fix our copier as quickly as he could knew exactly what was wrong with it. We appreciate him.
Jon was very helpful getting my copier up and working for me! I recommend him!
Fast , reliable service .Bob came and left the printer better than before !
Jon was great, he was super professional and got the job done quick!
We will do business with him and the company again!
John never fails to come into our Law office in North Plainfield to fix our printers! John is very helpful and gives us detailed explanations of what occurs with our printers and how they get fixed . Thank you.
BOB P**tz is an amazing service tech. He’s always willing to go above and beyond to help us resolve our problem. When we make a service call he’s always there very quickly. Thanks so much Bob for being a professional and always being proficient and going the extra step every time you service our machine.
John is always super helpful in repair and extremely knowledgeable. He helps us stay up and running with regards to all of our printing needs! We love Document Solutions
German from Document Solutions just diagnosed and fixed our copier issue within a half an hour. He was communicative, knowledgeable and did a wonderful job. I highly recommend this company as their response time was immediate and very professional. Thanks for the great work.
Team is amazing. They really care about fixing your copiers and are reasonably priced. Great ownership and attitude all across. Highly recommended, specially when your regular technician is German.
German was extremely professional, knowledgeable and Efficient. He was able to repair both my copier and HP printer in record time and with no inconvenience to me. Would 10/10 recommend!
Absolutely love DS! Always friendly, fast and so helpful. Shout out to German, helped out so much with getting our copier up and running again.
German arrived on time. Made sure to put gloves on. Was pleasant and informative. Had my copier working in no time! Excellent service!
Bob was very friendly and helpful in explaining why our copier was jammed!
This review is to recognize and thank German and his very patient and calm demeanour while dealing with my issue of my printer. I would like to recognize the high level customer service he always showed.
Thank you so much German!! We are going to tell everyone about your excellent service, honesty , kindness & professionalism.
Best copier service company and the best service technician! Thumbs up German.
Bob P is always sure to go above and beyond whenever we have issues with our printer at work. He is very knowledgeable and any issue is always worked out quickly. He gets us back up and running in no time.
Bob P is the best! Came right when our printer stopped working and got us back up and running in no time.
Document Solutions has been great to work with. Thank you Kevin our salesperson. We also have had great techs out to assist including Jon and Joe.
Had an error code C1109 on our copier. German were excellent helping me over the phone to clear the code and be up and running without having a tech visit.
German went above and beyond to fix the issue we had with our copier. He sat and explained the how and why of his fix, as well, which was really appreciated.
I’ve consistently had positive experiences with Document Solutions over the years. Their technicians are always willing to answer questions, and they consistently do excellent work. German is particularly friendly and knowledgeable.
Jon was so amazing, his customer service is second to none! He quickly took care of my needs and answered all my questions!!! Thank you Jon!!!!
I had to schedule a repair for our copier. The appointment scheduling process was easy and efficient, and German was able to come out quickly. He communicated his planned arrival time and arrived when he said he would. Very professional.
Jon was professional and explained everything thoroughly. 10 out of 10 I would recommend him
Jon was excellent in customer services and had a lot of knowledge. It was a pleasure doing business with him.
Excellent service! Great technician, respectful and very knowledgeable, German Castillo.
Great copier repair experience! Germam was able to come out the same day I called, and he had our copier fixed quickly! He’s very personable too! We now have a copier again. Yay!!!
I called Document Solutions and within an hour or so, German came, repaired my copier and saved the day!
Very prompt responses and all of our printer maintenance is quickly resolved. John was able to get our printer up and running quickly for our patrons.
Bob Pentz always goes out of his way for us. He is an asset to your company
German C was assigned as our tech to service our printer. His professional expertise was exemplary. He completed the repair quickly and provided suggested operator maintenance that will extend the life of our printer.
German was amazing! Prompt, quick and efficient with a very professional and positive attitude. Gave me tips and advice and really went the extra mile to make sure my printer was fixed and fully functional again.
Working with Document Solutions is a great experience, from the person answering the phone to schedule my appointment to German the technician who is always punctual and professional.
German was outstanding. Knew exactly what the problem was. Communicated efficiently to help us understand everything he was doing! Beyond helpful and very nice guy!! Thanks!!
German was able to come out early and quickly determined the problem with our copier. He had the parts on hand, made the repairs in a timely manner. Very happy with his skills and professionalism.
John was prompt, helpful and professional. He fixed all of the issues!
Ocean health initiatives is very happy with Bob. He’s amazing and always so nice and helpful in all our needs
I want to give Bob Pentz 5 stars for addressing the problems we had with the copier. Skilled and professional
Bob Pentz
He is a excellent service Technician, he is does a awesome job all the time he comes to Gateway Headstart at Hamilton 1, Hamilton Nj 08610
He is a excellent service Technician, he is does a awesome job all the time he comes to Gateway Headstart at Hamilton 1, Hamilton Nj 08610
Great service! Our machine showed an error code and James arrived and fixed it all in one morning. Super friendly too!!
James was very nice. He asked questions and gave his suggestion before setting up the station. He worked quickly and effectively. When he was done he explained everything to us and provided info if we needed further support in the future. He was very personable and profession.
Good firm and knowledgeable technician. Freddie Rodriguez did a great job installing our new water filter unit as well as explaining to us the ins and outs of the unit. Recommended service.
Jon was great!! He knew the issue and corrected the problem in a timely manner!!
Bob is always very pleasant, knowledgeable and efficient. Machine working fabulous now!!
I am so appreciative and impressed with the staff and technicians at Document Solutions. My company as been leasing copiers, faxes and scanners from them for at least 15 years and they are amazing. A shout out to John for his prompt service done with respect and kindness. Thank you, Kathy
Great experience! German was knowledgeable and great to deal with.
BIGGER IS NOT ALWAYS BETTER….
After many years of fleet leasing with an industry giant the decision was made to lease with Document Solutions; and what a difference!
Carmin Roth and Kevin O’Connor transitioned us out of the existing lease with speed and efficiency. Removal of old equipment and installation of new was accomplished quickly. I especially appreciate knowing that when I make a phone call I will be speaking with someone in Kenilworth, NJ, USA!! I would be remiss in not mentioning the lease coordinator, Jennifer Casalinuovo; she is always ready to offer assistance with any lease or fleet questions and always with a smile in her voice. Working with the folks at Document Solutions has truly been a wonderful and refreshing experience.
Dolores DiLeo,
Newark Public Library
Newark, NJ
Fast forward to 2025…working part time at the Springfield Public Library…when an existing copier needed to be replaced I related my positive experience with Document Solutions to the director. I was very happy with the outcome of their negotiations and I’m certain the SPL will be happy as well!
Jon did an amazing job! He fixed an issue we didn’t even know we had! Came in for one issue and solved 3.
German provided excellent service. Prompt appointment (same day which is unheard of!) and identified issue, get parts as quickly as possible and returned to fix our copier.
I have known German for many years. It is always a pleasure doing business with him, he is excellent at what he does. He is definitely THE BEST.
German was super knowledgeable and quickly diagnosed the problem with my printer. He expedited my parts because we had a Time issue and came back promptly on Friday morning and fixed my machine in less than an hour.
German was great very personable and professional
Bob fixed our printer 1,2,3 no sweat, no hassle. Five stars across the board
I will never ask for another copier repair person —German is extremely talented, professional and very responsive. He shares his knowledge and advises on how to use the copier to keep it working. I am so pleased with his service.
German has helped us with various repairs over the years and has always delivered. Very nice, extremely knowledgeable and always prompt. Highly recommend using Document Solutions.
Nice neat installation! James the service tech was knowledgeable, friendly, and efficient!
John was very helpful and gave full explanation of what was not working. Fixed everything and back up and running now.
Jonathan was very thorough explaining the problem with our copier and got our business back up and running!
Bob Pentz is very great an his job, he is always willing to go the extra mile. Ever time a place a service call he always come within a reasonable time frame . He is a great asset to your time.
Bob is great. Very efficient when fixing copier’s and great customer service skills
Thank you John, we love our water machine from document solutions. Service is always quick and friendly and efficient!
Our printer for the office needed a service because half of our copies were coming out light. John was very professional and got to the solution quickly, only had us down for 15 minutes tops. Thanks so much John!
James was extremely knowledgeable and provided excellent service. Thank you James for all you did for the HCO at 95 Main Street in West Orange, NJ.
We always get the best service from Document Solutions. Kevin gets us the exact equipment we need without overselling, and Bob is so kind and patient setting things up to our specifications. I’ve been dealing with this company for about 20 years and would highly recommend.
Bob was so nice and knowledgeable. He didn’t make us feel inadequate when we had a common sense printer issue. Thank you
Highly recommend the water cooler! James was amazing on installation day. He worked neatly and efficiently, explained everything, and the machine works very well!
Bob Pentz is a wonderful copier tech! He is friendly and fun to deal with. We appreciate his hard work and service when needed in the office.
John was very professional and helpful in answering any and all questions we had about the water cooler. His service was timely and he was very personable.
Thanks James for your kindess and friendliness when bringing our ice machine!! And an extra thank you for answering all of our questions!
Our technician that stopped by to take care of our water tower, John, was quick knowledgeable and efficient! Thank you again for responding fast and taking care of our school!
Great service response and customer service. Jon the technician was very respectful and helpful.
Jon was a great tech and came out very quickly when our church had a mishap with our printer right before the Easter rush. He went above and beyond and checked other issues that may be happening besides the big jam that was taking place so we would be all set as we went off to print. Super grateful for this getting taken care of quickly!
James was great installation looks good and the water never fresher at Irvington fire department!
Bob was prompt, efficient and just terrific. Took his time to explain everything. Went above and beyond.. thank you Bob!
Bob is a great technician he came to fix our printer at NJSC. He was very meticulous with his job. Didn’t left until the printer printed perfect. Thanks Bob!!!
Bob Pentz is a great tech very professional. Always get our printer fixed. We love Bob at NJSC.
James T. was incredibly helpful during the install and provided a lot of insight to make the installation process as easy as possible
Amazing Service! German is very professional and knowledgeable. Thank you!
Thank you James as always being very informative and quick to come out for service.
As always, John is an exceptional tech! Very reliable and experienced.
John was very helpful, I now know better what was happening withy machine. All fixed and ready to go
Copiers can be very frustrating sometimes, but our primary technician Jon has always been very helpful when servicing. Very knowledgeable on the tech and always letting us know how to prevent further issues.
German just completed repairing our copier. He was very professional and polite. He quickly diagnosed the problem and ordered the parts which needed a couple of days for delivery. Within two business days, he was back and our copier is now running perfectly.
I am very grateful for German and the professional way that he is. He is very patient with me and answered all my questions.
German is amazing! He brought the correct part because he new how to fix my copier based on the noise I told him it was making. He is also happy and kind.
German is our technician and he is stellar. All around great communications with Document Solutions and German. Many thanks!
Fantastic service and quality. German went out of his way to help us. Thank You.
Excellent service. When our copier needed to be repaired, German was able to squeeze me into his schedule even though he was very busy that week. I highly recommend Document Solutions.
German was great. He was able to very quickly analyze the problem with my copier and explain it very carefully to me. I was an electronic repair tech in my past life so I know when a repair tech is good and he was excellent.
I would give them 10 stars if I could. German did an excellent job repairing our copier . He called me back within minutes after leaving a voicemail. He was able to come out the next day, diagnosed & repaired our copier within 30 minutes.
Their head water technician James always does a fantastic job with our water cooler servicing. He always remembers our facility, the problems each water cooler can sometimes face depending on how they are used by us, and our water cooler needs overall to provide the best service. He’s the best
I had an excellent experience with James who came to fix our water cooler. He was professional, efficient, and thorough in addressing the issue. Not only did he quickly identify the problem, but he also took the time to explain what needed to be done and ensured everything was working properly before leaving. His prompt service and attention to detail were greatly appreciated. It’s no wonder he is highly requested. Great guy!
If you’re in need of printer assistance, look no further than John. He is a true professional when it comes to everything printers, offering knowledgeable advice and top-notch service. Whether you’re troubleshooting an issue or looking to upgrade your office setup, John’s expertise shines through. He’s patient, thorough, and genuinely cares about making sure you’re satisfied with the solution.
Document solutions has consistently provided us with great service. We recently experienced an issue with our water cooler, and I am pleased to report that James addressed the problem quickly and efficiently on the same day. He was very professional and courteous throughout the process.
Their service technician Bob was great. We had an issue with our most used copier. Bob was dispatched, figured out what the issue was, ordered parts, and when he returned to install made sure the machine was fully functional for us. We appreciate his speed and thoroughness.
Mike was great with troubleshooting our phone issue and was able to figure out the problem when we had been struggling between our IT and cable provider. Thanks Mike for helping us resolve the issue and for your patience!
My experience with Document Solutions has excellent, they quickly respond to our needs and always get the job done in a professional and timely fashion, kudos to Michael Cox, German Castillo, & Ricardo Dovale, they are true dedicated individuals and I am proud to be able to work with them!!
Excellent, same-day customer service is always provided by Nick Patel and the entire team at Document Solutions. It’s always a pleasure speaking with any of the team members. Thanks, all.
Bob P is phenomenal at his job. When called he fixes the problem within minutes …Kudos to Bob P
Our experience with Document Solutions has been outstanding. They are a team of highly skilled professionals who are not only knowledgeable but also exceptionally responsive. From managing our network security to resolving IT issues promptly, they consistently deliver top-tier service. Their proactive approach has significantly streamlined our operations and boosted our efficiency. Mike Cox, in particular, was a lifesaver when one of our critical printers went down yesterday. By day’s end, it was back up and running smoothly. I highly recommend Document Solutions to anyone in need of dependable IT solutions.
I recently got a new Dell computer windows 11 through Document Solutions. My tech was Mike Cox and I have to commend Mike for the great job that he did installing all the software on the computer and then walking me through the various ways that this new windows 11 was different from Windows 10 Mike is a good teacher and he spends time to make sure that you understand what it is you want to do and how to do it, efficient instructions and you’re on your way to enjoying your new computer . Document Solutions is a great company because it teaches its tech to be customer friendly and to work with the customer to achieve the common goal. I’m so happy to have met Mike and thank him for his great job.
Our office, Mitchell Insurance Services, has been dealing with Document Solutions for many years now. Their entire team is well qualified but we are especially pleased with Michael Cox, who has come to know our systems, preferences and workstyle well, making it very easy to deal with any issues that crop up. His attention to detail does not go unnoticed. We highly recommend!
Everyone at Document Solutions is incredibly responsive and professional. We recently had an urgent situation and Michael rectified it immediately with an onsite visit. He is thorough and works great with his teammates to identify and resolve issues necessary to keep our business running smoothly. Great company and team!
Exceptional Support from Nick and Michael!
I had the pleasure of working with Nick and Michael recently to resolve some technology issues, and I must say, they exceeded my expectations in every way possible. Both Nick and Michael demonstrated exceptional intelligence and were incredibly helpful throughout the entire process.
Their technical prowess was immediately evident as they quickly assessed the situation and formulated a plan of action. What struck me the most was their ability to break down complex technological concepts into easily understandable terms, ensuring that I was fully informed and involved in the resolution process.
Not only were they knowledgeable, but they were also incredibly patient and understanding. They took the time to listen to my concerns and addressed each one with care and attention to detail. Their dedication to finding solutions was truly commendable, and it was evident that they were genuinely invested in ensuring that my technology issues were resolved efficiently and effectively.
If you’re in need of assistance with technology issues, look no further than Nick and Michael – they truly are the best in the business.
I have worked with Doc Sol for years. Kevin Roth and his team have treated us fairly and efficiently, keeping my 4 machines running at all times. We run about 7 mil combination of color and B&W copies a year. We just bought a new 5th machine. thank you, Gerry Harris, B&L Printing, Hillsborough, NJ. UPDATE: July 14, 2023, a new replacement color Konica to keep with new technology, cost is stable we are VERY happy.
I can not say enough how amazing this company is. The IT department is Always efficient fast and reliable. Dealing with security and updates to several systems these guys get the job done. Mike is so patient and knowledgeable, he always saves the day. I highly recommend Document Solutions.
We have been using this company for years even after hiring a different company for our office solution needs. Needless to say, we were excited to get out of our old contract and into a new one with Document Solutions. They are the best around. They are very responsive, reliable, and treat their customers with respect and care. Glad we made the switch and I recommend them to everyone I know who needs a great reliable office solution company. They have it all! Thank you, guys, for being the best. Especially Kevin O’Connor. You’re the best!
DS move very quickly to address our needs.
We get technicians who know what they are doing to address our issues.
Kevin
Kyle
German
Are all amazing!
We get technicians who know what they are doing to address our issues.
Kevin
Kyle
German
Are all amazing!
We have been using Document Solutions for all of our copier needs for over 15 years. We would not consider using anyone else. Great staff and service. Had a service call today 9/14/2022 and Brandon, the service tech not only fixed my issue but asked about another common issue and proactively fixed it. Great Tech and great service.
We were having trouble with our Xerox and wanted to switch back to Konica. Document Solutions took care of us right away! The exchange was easy and fast. The individual who delivered the printer was kind, courteous of our space, and efficient. We were up and running immediately! Perfect installation and perfect customer service. Our employees are very happy with the new copier. We won’t use anyone else but Document Solutions!
My Firm has been using Document Solutions for around 6 years. We started with copiers and had nothing but a great experience with installation, repair, and issues and training. They were easy to reach for service, etc. When COVID happened they generously asked what they could do to support my staff and what our needs were as everyone ventured home. We used them to install our VoIP phones during this time and it was ESSENTIAL to our ability to operate our business remotely. Ross was our rep and he continues to this day to be available whenever we have issues, which is almost never. I can’t say enough about how this company CARES about helping your business to be the best version of itself and operate well. They offer lots of things, yes they may call you, but honestly at the end of the day, they care which is rare to find in this world.
Customer Success Stories
Why Our Customers Love Us
Business life simplified
The staff at Document Solutions is friendly, knowledgeable, and diligent in making sure our printing needs are met.
Kevin & the Document Solutions team helped open our school’s doors, providing support, maintenance & guidance since before Day 1!
Happy to work with such a responsive group that resolves our concerns in a timely and efficient manner.
I couldn’t be happier with your company or its personnel.
I have been doing business with Kevin and Document Solutions for almost 20 years. I recommend him to everyone!
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“Business Life Simplified.” What does it mean?
We Stay Connected To Simplify Your Business Life! This means that we work harder and smarter than others in our industry in order to deliver on ALL of our promises.
23+
Years at your service
