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Water coolers
Managed IT Services
VoIP Phone Systems
Copiers & Printers
Leasing and Finance
Installation Guide
General Questions
Delivery & Installation
Maintenance
Quick Step Installation Guide – Water Coolers
Are Your Water Coolers ADA Compliant?
Do you have any touch-less options?
What is the capacity of the cold water tank?
Can we taste the water before we make a final decision?
Does your company offer any other services?
What’s the difference between your machine and other RO Coolers?
Is this bottled water?
Does the unit provide hot and cold water?
Do our machines do Hard Water?
Does the pedal have hot & cold water?
Does your system remove chlorine?
What is R.O.?
How is the quality of the water?
Does the machine come in another color besides black?
Are there preventative measures for keeping the cooler from being knocked over?
Can we do a walk through after 6?
Are the water lines exposed?
Is there any special licensing required to install 3i water purification systems?
Will the water pass state regulations?
How soon can we get a cooler delivered?
Would it be possible to install the cooler later in the month even if I send the paperwork today?
How long does it take to install the coolers?
How far from water source does the cooler have to be?
What is the installation process?
When do water filters need to be replaced?
Watercooler hot water is not hot.
How often does filters need to be changed?
If something goes wrong with the machine will I get a new one or will the part just be replaced?
How fast will you respond if something goes wrong with the machine?
Which Filter normally gets changed a lot?
Does the recessed nozzle ever need to be replaced?
Managed IT
What is an image backup?
How is price for a backup solution determined?
What is included in Managed IT Services?
What are the Different types of backup solutions?
What is a flat file backup?
How is the Managed IT model different from Break fix model of handling IT?
DS Voice International Calling Rates
Elevate Common Tools and Downloads
VoIP
Resources & Downloadable Guides
Elevate Common Topics & FAQs
Troubleshooting
DS Voice International Calling Rates
SIP ALG Detector
Will the VoIP system work if the internet connection is not great?
Why does changing phone systems take at least 30 days?
What happens to the phone system if the building loses power or internet?
What will need to be upgraded in the future with a hosted VoIP solution?
How much does a VoIP system cost?
DS Voice Quick Start Guide – Yealink T33G
DS Voice | Elevate Feature Codes
DS Voice Quick Start Guide – Yealink T42S
DS Voice Quick Start Guide – Yealink T40G
DS Voice Quick Start Guide – Yealink Conference Phone CP960
DS Voice Quick Start Guide – Yealink Wireless 60P
DS Voice Quick Start Guide – Yealink SIP-T54W
DS Voice Quick Start Guide – Yealink SIP-T46S
DS Voice Elevate Voicemail Guide
DS Voice – Yealink SIP-T46G IP Phone User Guide
DS Voice – Quick Start Guide – Share Sync
DS Voice – Quick Start Guide – Elevate
DS Voice – Quick Start Guide – Polycom VVX 450
DS Voice – Elevate UC – Apple iPhone App
DS Voice – Elevate UC – Android Phone App
Customer Service Record (CSR)
How To Set Up Your New Yealink W52P/W56B or W60 Cordless Phones On Elevate
Click-To-Call Request Is Handled By Another App
Outlook Integration Issues
Collecting Client Logs
Cannot Create A Contact
Cannot Find A Contact
Message Is Not Delivered
User Is Always Offline
User Cannot Log In
Cannot Start Meeting
Elevate Audio Settings FAQ
Managed Print Maintenance
Machine Settings
Meter Reads
Supplies Information
Maintenance
Can a copier print wirelessly?
What to expect when getting a copy machine delivered?
How to clear an error message on a copier?
When can we schedule delivery?
Can a copier system be set up for automatic supply replenishment?
How do I save the profiles for the job? (C3070)
How do I turn on the Fax Confiramtion? (bizhub C300i)
Can a bizhub 458e be programmed to copy & scan in the same pass?
The machine is not recognizing the size of the paper (displaying (???) for the tray. (KM)
What is the Admin password to log into the machine? (KM)
How do I add an email or fax to address book? (KM)
FIND YOUR METER & SERIAL LOCATOR
How do I retrieve meter reads from my KM equipment?
Document Solutions requested a meter read. How do I get it to you?
How do I change toner on a Kyocera?
How do I install staples in and SD-510? (KM PP finisher)
How do I replace a Waste Toner Bottle in my Konica Minolta?
Does your company recycle spent supplies?
I would like to order a Waste Toner Bottle for my Kyocera.
How do I order supplies for my office equipment?
I have lines on my prints/copies.
The print quality is poor. (KM)
How do I clear C-0202 error code? (bizhub C308)
What is the best way to clean up a toner spill?
Finance
Leasing Information
Do you have contracts shorter than a 5 Year term?
What is this interm rent and documantion fee in our first bill? Can we get it removed?
Where in the contract dose it state that we are responsible for this documentation fee?
We received an invoice for this month that had the old payment before we renewed what should we do?
We missed the deadline for the 3 month deferment is there any way we can still get it?
When does the 3 month deferment end?
Is this a lease or rental?
Why is there two contracts, am I paying double?
Do you have any month to month options?
If we were to move the machine would there be any extra moving charges?
How long can a copier lease term be?
What is a handling charge?
Can a new business with no credit history get a copier lease?
What is a Documentation Fee?
What is Transitional Billing?
What is this insurance charge on my lease invoice?
What fees can be expected on the first leasing invoice?
Can components be added to a machine that is in an existing lease?
How are copier leases billed?
What is a 10% Lease Option?
What is a Fair Market Value (FMV) Lease?
How to return a copier to leasing company before lease expiration?
How is residual value determined?
What is a $1-Out Lease option?
What do return instructions look like?
Sample letter of intent. What is a LOI? What does a LOI look like?
How to return a copier at lease expiration?
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Place A VoIP Service Call
DS Voice | State Cooperative Pricing
Water Coolers
Place A Water Cooler Service Call
Touchless Water Coolers
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Xerox Service & Repair
Canon Copier Repair
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About
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Contact Us
Place A Copier Service Call
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End Of Lease Info
Place A IT Service Call
Prevent Identity Theft
Datto | Disaster Recovery & Backup
Place A VoIP Service Call
DS Voice | State Cooperative Pricing
Place A Water Cooler Service Call
Touchless Water Coolers
Formax Mailing Solutions
FP Mailing Solutions
News
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VoIP Phone Systems
Water Coolers
Managed IT
All
Xerox Service & Repair
Canon Copier Repair
Ricoh Copier Repair
Printer Repair
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