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What does it mean to win the Pro-Tech Award for Service?

It means “excellence”

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 Our Protech Promise to you!

 

COMMUNITY LIFE

We take great pride in developing solutions for more than just the office

 

What Our Clients Are Saying

  • After many years of fleet leasing with an industry giant the decision was made to lease with Document Solutions; and what a difference!

    Carmin Roth and Kevin O’Connor transitioned us out of the existing lease with speed and efficiency. Removal of old equipment and installation of new was accomplished quickly. I especially appreciate knowing that when I make a phone call I will be speaking with someone in Kenilworth, NJ, USA!! I would be remiss in not mentioning the lease coordinator, Jennifer Casalinuovo; she is always ready to offer assistance with any lease or fleet questions and always with a smile in her voice. Working with the folks at Document Solutions has truly been a wonderful and refreshing experience.

    - Dolores DiLeo

    Newark, NJ

  • Document Solutions excellent service is topped only by their ability to work with their clients to find the best copy print solutions. They provided the Newark Public Library with some 25 units and initiated a savings of nearly $4,000 monthly. their service team is knowledgeable and courteous (and seldom needed!) and it goes without saying that the sales combo of Carmin Roth and Kevin O’Connor is without par.

    - Joseph Casale

    Newark, New Jersey

    Newark Public Library

  • We nominate Bob Moran for Sales/ Support/ Tech and Advisor of the year! Bob is all that. Not only does he know how to size a box for our location, he can also diagnose a problem just by listening to me try and replicate the sound. Bob can configure the Fiery, set up our PC’s and our Mac’s which are wireless and he can set up the paper profiles so the 16pt runs and looks just as well as our 17 lb.. Best of all when I am whining about something being too confusing he has no problem telling me to stop being a snow flake, grow a pair and let someone else do it…BAM!!! I need more people like Bob in my life. There is so much to this guy he is like a human Dagwood sandwich…and I’ll bet this guy makes one hell of a Dagwood sandwich as well. Congratulation Bob on Person of The Year!

    - Scott

    Montclair, NJ

  • Kris Baker is one of many technicians that I have met from Document Solutions that, without asking, will tell you the issue and if a part had to be ordered, in this case it did, told me when to expect it and all with a smile. He is knowledgeable, friendly, informative, fast and just a pleasure to deal with. I never feel that I am asking to many questions, he never seems to be annoyed.  In fact he is always has a smile on his face which in turn affects me and I find that I am smiling too! He is overall the best I have seen so far.

    Union, NJ

  • I’d like to compliment one of your employees, Mike Piccardo, for the excellent service he provided Awab Trans Inc. Mr Piccardo helped is get a new water system, demonstrating to us the value and benefits the new water filtration system offers us, we got a 7 day free trial, had the staff test the water and we were all truly satisfied.

    We are very pleased with the services received from Document Solutions. Mr Piccardo’s professionalism and ability to get the ball rolling on the installation of the new water system was great!

    Such a commitment to great customer service is to be commended. You can be sure that we will continue to do business with Document Solutions for years to come.

    - Criss Rios

    Union, NJ

  • I want to take the time today to write you a quick note to express my thanks and gratitude with the way Document Solutions has conducted itself especially during our most recent difficulties. As a business owner of over 25 years, I have used multiple brands of copier companies and multiple brands of copiers from Xerox, Ricoh, Canon, Konica Minolta to name a few.  I must acknowledge that Document Solutions has provided our company the best overall quality and reliability on a consistent basis compared to others I have done business with. It is my experience that the Service Department has been much more knowledgeable and capable to address the problems of the equipment. I must also compliment your Sales Representative Bob Moran, whose depth of knowledge and vast range of skills beyond sales is a critical asset to your company. I appreciate all the efforts that Document Solutions has made to address our specific needs to assure that we remain a totally satisfied customer. Mount Freedom Printing looks forward to continuing our relationship with Document Solutions in the future.

    - Robert Miller

    Mount Freedom, NJ

  • I would like to thank Bob & Kevin from Document Solutions for the exceptional service!

    Replacing the 950 with the 951 showed me your commitment to satisfying the customer’s needs and approval. I am committed to doing all of our print business with Document Solutions. Your Sales and Service are both outstanding and I would highly recommend your company to everyone in the field that I know. Again, That really meant a lot to me that you were willing to go the extra mile to make us happy.

    Thanks, You guys are alright.

    - Gino Nuzzo

    Wayne, NJ

  • I want to take the time today to write you a quick note to express my thanks and gratitude with the way Document Solutions has conducted itself especially during our most recent difficulties. As a business owner of over 25 years, I have used multiple brands of copier companies and multiple brands of copiers from Xerox, Ricoh, Canon, Konica Minolta to name a few.  I must acknowledge that Document Solutions has provided our company the best overall quality and reliability on a consistent basis compared to others I have done business with. It is my experience that the Service Department has been much more knowledgeable and capable to address the problems of the equipment. I must also compliment your Sales Representative Bob Moran, whose depth of knowledge and vast range of skills beyond sales is a critical asset to your company. I appreciate all the efforts that Document Solutions has made to address our specific needs to assure that we remain a totally satisfied customer. Mount Freedom Printing looks forward to continuing our relationship with Document Solutions in the future.

    - Robert Miller

  • Ron Williams

    Ron is a very good worker and a nice young man. He always answers my service call in a timely manner and is always polite.

    - Theresa Maturkanitch

    Eilizabeth, New Jersey

  • Great Service

    Thank you to Document Solutions and tech guru,Ron Williams,for always coming out quickly, and always helping us get our copier going again!

    - D.B.

    Newark, New Jersey

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We simplify your business life by providing award winning customer service and proactive management of your office technology and networking services. Since 1997, we have helped businesses improve their office technology. We continue to provide solutions for copy machines, printers, 3D printers, scanners, faxes, mailing solutions, and now pure water technology. Our recent IT expansion aligns with our business strategy to strengthen our position in providing dependable network solutions. Our clients trust us – our proven award winning customer service speaks for itself – that’s our Pro-Tech Promise.

 

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